Water Quality Concerns
Norfolk County carefully monitors the quality of water in each of our five drinking water systems. To read the compliance reports on each town, visit our Compliance and Water Reports page.
Click on any of the following to learn more
Yellow or Rust Coloured Water
If your water is yellow or rusty coloured, run your cold water tap for 5-10 minutes, or until the water clears. If the water does not run clean, locate a tap before any internal treatment equipment such as water softeners or filters. Run the tap and see if there is coloured water present. If the water is clear before the internal treatment system, the issue is likely within the internal treatment system and will require the services of a licenced tradesperson.
If there is coloured water both before and after any internal treatment systems and it does not clear through flushing the lines, call the Delhi Administration building to report a water quality concern at 519-582-2100.
Taste and smell of drinking water
Refrigerating the water helps eliminate the odour and adding lemon slices or utilizing a water pitcher filter may help remove any bad taste. Water may also taste stale if it has been sitting in the incoming pipes or internal plumbing for too long. Flushing out the pipes in your home by turning on all of your taps at the same time for a few minutes may get rid of the bad taste.
If this is the case, take a clear glass and fill it with fresh tap water. If the water appears to clear in the bottom of the glass first, the cloudiness is due to air bubble in the water. This is completely harmless.
If the water in the glass clears from the top down or does not clear up, contact the Delhi Administration Building at 519-582-2100 to report a water quality concern.
Water hardness is calculated using the calcium and magnesium concentration in the water. It is expressed as mg/L as calcium carbonate or in Grains per gallon (imperial or US). One grain per imperial gallon equals 14.25 mg/L as calcium carbonate and one grain per US gallon equals 17.1 mg/L as calcium carbonate.
Below is a summary of the average hardness in each distribution system. There is variability within the distribution system, however, so be sure to test your water if you need an exact hardness value for your home.
|Town||Hardness (mg/L)||Hardness (grains/US gallon)|
|Delhi and Courtland||231.9||13.56|
How do I report a water quality concern?