Recreation

• Mondays – 7:30 a.m. – 3:00 p.m.
• Tuesdays – 7:30 a.m. – 8:00 p.m.
• Wednesdays – 7:30 a.m. – 8:00 p.m.
• Thursdays – 7:30 a.m. – 8:00 p.m.
• Fridays – 7:30 a.m. – 8:00 p.m.
• Saturdays – 9:30 a.m. – 5:30 p.m.
• Sundays – 8:30 a.m. – 1:30 p.m.

Hours are subject to change. 

The deadline to register is one week prior to the start date and is on a first-come, first-serve basis.

Register early to avoid the disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. An active client account is required to register online. You can create an account or register by going to norfolkcounty.perfectmind.com.

ENCORE is best supported by using the web browser GOOGLE Chrome. If you run into difficulty or require staff-assisted registration, we are here to help. Contact the Recreation Customer Service team by calling 519-426-8866 ext. 2233 during our hours of operation.

Waitlists and Reserved Spots You always have the option of being placed on a waitlist for any full program. If a spot becomes available, you will be notified by email. The spot will be reserved for you, and you will be required to complete the registration and payment within two business days After that time, the spot will be reserved for the next person on the waitlist.

Drop-In Programs Pre-registration is recommended for all drop-in programs. All drop-in programs are available for registration 1 week before the date of the program. In-person registration is not guaranteed but may be accepted if space is still available. Waitlists for Drop-Ins – you always have the option to put yourself on a waitlist if a drop-in program is already at capacity. If a spot becomes available, you will be notified by email. The spot will be reserved for you, and you will be required to complete the registration and payment within 4-6 hours. After that time, the spot will be reserved for the next person on the waitlist.

Program Changes and Cancellations

Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens a registered participant will receive a full refund or account credit. During periods of inclement weather, Norfolk County makes every effort to keep our facilities open during our regular business hours. When a decision to close facilities is made staff will make every effort to notify our registered participants. The main message at 519-426-5870 ext. 2233 will also be updated with a recorded closure message. Cancellations may be announced on myFM 98.9, on Facebook @NorfolkRecreation and on Twitter @Norfolkrec.

Program credits will automatically be applied. Refunds will be issued by request only. Cancellations due to unforeseen circumstances including, but not limited to, insufficient registrations, staffing levels, equipment failure, emergencies, and pool fouling, may occur from time to time. We do our best to minimize these cancellations and we will try to notify participants with as much notice as possible. If this occurs a credit will be automatically applied to your account. There will be no refunds.

Missed Classes, Withdrawals, Transfers and Refunds/ Credits Missed Days/Classes

Absences from program days/classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be given for extended absences due to injury or other extenuating circumstances. Withdrawals for Rec Programs/Swim Lessons will be permitted up to 7 days before the start of the program or session.

A full program credit or refund is available with no administrative fee. Withdrawals requested less than 7 days before the start of the program will receive a refund or program credit, less a $15 administration fee. Withdrawals requested after the start of the program will only be considered for extended absences due to injury or other extenuating circumstances. If approved, a pro-rated credit less a $15 administration fee will be applied to the account. There will be no refunds.

To withdraw from any Rec Program or Swim Lesson and request a refund/credit, simply contact our Recreation Customer Service. All program credits on account must be used within 2 years of their applied date.

Withdrawals from pre-registered drop-In programs can be completed at any time before the start of the program through our NEW Online Self-Withdrawal for Drop-in Programs option. Credits will be applied directly to your account.

Transfers and Late Program Entries are subject to availability and any difference in fees must be paid at the time of transfer. Some single-day programs, workshops or programs with progressive learning or evaluation may not allow late entry.

Not sure how ENCORE works? We've created a special page with how-tos and faqs to help. Click here to check it out. PLEASE NOTE: ENCORE can only be accessed using Google Chrome. To download Chrome, please click here.

Passes provide tremendous savings for anyone who regularly uses recreation facilities, including swimming, Aquafit, and fitness.

For more information about the different types of passes and to purchase, please visit ENCORE

Beginning early in 2023, we will launch our first-ever Recreation e-newsletter. Interested in receiving it? Sign up today!

Program Participants Requiring Accommodation Please contact Customer Service staff to connect with a member of our Recreation Team. Program Ready and Splashabilty forms are important to set our participants up for success and accommodate your needs.

Recreation Programs/Swim Lesson Evaluations We want to know what you really think! Participate in online evaluations for your chance to win a gift certificate.

We want to hear from you! Do you have a program idea or a suggestion to improve our programs/services? Let us know at [email protected]