Operations Division is responsible for the management, maintenance operations, and capital works for the roads, fleet and facilities. In addition to the primary departmental capital upgrades, the Facilities Department is responsible for all capital upgrades for Corporate facilities, as required.

Environmental and Infrastructure Services Division is responsible for the management, maintenance operations and capital works for water, storm and sanitary sewers, and waste management services provided by the County.

During regular business hours please call 226-NORFOLK or 519-428-0020 for water, sewer and road information.


Any Service Request in regards to Roads, Water & Wastewater, Garbage & Recycling, Please email [email protected]


For after hours emergency water, sewer, and road information, please call 1-877-298-5888


Street lights

Effective April 4, 2022 all concerns relating to Street lights in Norfolk County can be reported online or directed to ServiceNorfolk.   Please call 226-NORFOLK ext 0 or email [email protected] to reach a ServiceNorfolk Agent.

Locates – Call Before you Dig

ON1Call is now facilitating Norfolk County’s requests twenty four hours a day, seven days a week. For locates call ON1Call at 1-800-400-2255.