Visit By-Law 2014-46 Norfolk County’s Animal Control By-Law.

Who do you call if you have concerns about animal welfare or interactions with animals?

PAWS  (Provincial Animal Welfare Services)

1-833-9-ANIMAL   (1-833-926-4625)

Call the PAWS number if you believe an animal is in distress or is being neglected.

This includes animals that are generally in a home, on a farm, kept in a commercial business such as a kennel or pet store, or any domestic pet if you suspect:

  • they are injured, in pain, sick, suffering or
  • they lack proper care including inadequate water, food, shelter, medical attention, care, space to move, etc.

The PAWS answering service will take your complaint and assign an Inspector to contact you for more detail. PAWS Inspectors work 7 days a week.


Note: PAWS Inspectors will not deal with injured wild animals such as deer, raccoons, skunks, etc. Property owners should contact Hillside Kennels or another private contractor for that service. Please do not call the OPP.


For more info about PAWS, visit

To make a complaint online, visit Animal Welfare Services Complaint Form


519-536-0010 (cell).   Available 24/7

Norfolk County’s contracted Animal Control Service (based in Innerkip)

Anyone can call this number for:

  • Animal bites or scratches. They will pick up any type of bite or scratch-related animal then notify and bill the Health Unit directly for the call. Domestic animals will be picked up and quarantined for 10 days, wildlife will be euthanized.
  • Injured, sick, aggressive dogs.
  • Abandoned dogs. Left in a home, the owner died and left it behind, etc.
  • Stray Dogs. Must be kept or restricted to a place such as a garage, fenced-in area, or home, or tied up so it can’t leave.
  • If the dog is wandering, Hillside will not attend (unless it is sick, injured, or aggressive).

Hillside will not:

  • Pick up stray cats
  • Pick up wildlife on private property, unless the property owner pays for this service themselves; for example, nuisance raccoons wandering in a yard. A typical callout for this service is $150 (cash).


911 (Emergency) or 1-888-310-1122 (non-Emergency)

Call this number when any life is in immediate danger or distress such as:

  • An animal attack
  • An animal being kept in a very hot or cold vehicle


519-426-5870 (Business hours Mon-Fri) or online at


Norfolk By-Law will investigate:

  • Dog bites, barking, not on a leash, operating an unlicensed kennel, no dog tag, failing to clean excrement, improper tethering, large numbers of dogs or cats, keeping prohibited animals.


519-426-6170 (Business hours Mon – Fri)


The Health Unit deals with reports of rabies.

  • If you are bitten or scratched by any animal please contact the Health Unit for more information on the next steps to determine if you have had a rabies exposure.
  • Link:




OMAFRA deals with compensation for wildlife damage to livestock.

  • For farmers who are experiencing losses due to wildlife damage such as coyote kills, they may be eligible for compensation for their loss.
  • The Norfolk County Clerk’s office manages the administration of the program.
  • Livestock owners who experience a kill should contact the County Clerk to report the details. The Clerk will then send an Evaluator out to view the kill, take photos and prepare a report for the County who will then consult OMAFRA and arrange payment for the loss if the kill is verified.
  • For more information contact the Norfolk County Clerk at 519-426-5870 (ext. 1228).
  • Link:


2021 Dog Tags and Kennel Licenses:

The 2021 Norfolk County Dog Tags are now available for purchase.
Please complete the 2021 Dog Tag Application Form

For further information on 2021 Dog Tag fees and purchase locations, 2021 Dog Kennel License, and administration offices, visit our Dog Tag Information page.

Cats:  Norfolk County does not provide animal control services for cats.

Coyote Interactions:

Coyotes have been part of Norfolk County’s local ecosystem for some years.  This means that sightings are not uncommon.  Residents can take many measures to prevent negative interactions with coyotes.  Below are links to information that may assist residents.  Those that experience a coyote encounter are also encouraged to fill out Norfolk County’s online tool which assists us in building a better understanding of coyote interactions.

Report Coyote Encounter

Coyote Information Links: