In 2017, Norfolk County Council awarded the contract for Water & Wastewater Billing and Collection Services to ERTH Solutions for a 5-year term.  ERTH provides water/wastewater billing and collections services on behalf of Norfolk County to all water and wastewater customers.

 

Who is ERTH Solutions?

ERTH Corporation currently provides billing services to more than 135,000 customers in 17 communities. It has been providing utility and municipal solutions for many years throughout Ontario and will be using the ERTH Solutions brand to service the customers of Norfolk. ERTH Solutions is also the billing agent for residents of Oxford County.

 

What are the water/sewer rates?

To see most current rates click here

 

ERTH Solutions Contact Information

Phone: 1-877-485-6050

Email: [email protected]

Website: www.erthsolutions.com

Mailing Address: PO Box 271, Dorchester, ON N0L 1G0

 

What are my payment options?

There are many convenient ways to pay your bill. Options include:

  • In-person payments dropped off at your bank
  • By cheque through Canada Post mailed to: PO Box 270, Dorchester, ON N0L 1G0
  • Pre-authorized payments (PAP), enrollment through ERTH Solutions
  • Telephone or online banking. ERTH Solutions is recognized by all major banks.
  • Credit card payments through ERTH Solutions online portal at erthsolutions.com (Visa and MasterCard only)

Note: In-person payments for water/wastewater bills will not be accepted at any Norfolk County offices.

 

Change to bulk water depot billing

Commencing with the April, 2021 billing cycle, bills from the bulk water depots will be delivered from ERTH solutions instead of Norfolk County. This will also result in a change of payment from Norfolk County to ERTH solutions – a great opportunity to switch to the electronic payment option.

While the process for the water consumption will not change, the way you are billed will be different. Previously billing only occurred once reaching a $10 threshold, often carrying over to future billing cycles. Going forward all consumption will be billed each month.

The process to change your account information or add a new one will be handled in the same fashion that you have been accustomed to in past. Your new bill from ERTH will look like the following.

ERTH bill sample