NEW Customer Service Locations

Effective Tuesday, April 2, ServiceNorfolk, the County’s in-person customer service team, has moved to the first floor of the County Administration Building, 50 Colborne Street South.

The Planning, Building, and Zoning customer service counters have moved to the Gilbertson Administration Building,12 Gilbertson Drive, Simcoe.

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ServiceNorfolk is here to help you access County services.

Connect with us

Call or visit our in-person ServiceNorfolk customer service team during business hours, and access our website or email us anytime.

Have feedback about our service? Share it with us.


In-person service counter

Drop boxes

Emergency after-hours contacts

Norfolk County recognizes that issues may arise outside regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.) and provides the following contact numbers for emergencies or disruption to vital municipal services:

  • Forestry, parks and facilities, public health, roads, water, sewer, waste, and drainage, please contact  1-877-298-5888
  • By-law Enforcement, please contact the OPP non-emergency line at 1-888-310-1122

In-person service counter

ServiceNorfolk locations, hours and payment methods


County Administration Building

County Administration Building CAB

50 Colborne St. S., Simcoe
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Payment methods: cash, cheque, credit card


Delhi Administration Building

Delhi Administration Building

183 Main Street of Delhi, Delhi
Tuesday, Wednesday, and Thursday: 8:30 a.m. to 4:30 p.m.

Payment methods: cash, cheque, credit card

At ServiceNorfolk’s in-person service counter, you can:

  • Process payments for taxes, A/R invoices, parking tickets, licenses, and permits
  • Administrative services, including commissioning, issuing marriage licenses and burial permits
  • Receipt of work order requests for roads, forestry, drainage, water shut-offs, etc.
  • Scheduling for bulky item pick-ups and household hazardous waste days
  • Pick up/drop off depot for all County services
  • General Inquiries regarding County services
  • Other services by request

Other in-person services

Community Development
In-person service is also available from the Building Department and Planning Department Gilbertson Administration Building at 12 Gilbertson Drive in Simcoe. Open Monday to Friday, 8:30 a.m. to 4:30 p.m. No appointment is needed.

Looking for Recreation services? Visit the Recreation webpage for contact information and to learn more about programs, services and how to register.

Do you need a service not listed above?

Drop boxes

Drop boxes are monitored on a regular basis and can accept any municipal business documents. Please place your documents in a sealed envelope clearly labeled with the department and contact name.

Drop box locations
  • County Administration Building, Talbot Street Entrance, 50 Colborne Street S, Simcoe
  • Langton Community Centre, 28 Albert Street, Langton
  • Delhi Administration Building, 183 Main Street of Delhi, Delhi
  • Any Norfolk County Public Library location book return slot

Mailing Address

Norfolk County
County Administration Building
50 Colborne St. S.,
Simcoe, ON, N3Y 4H3

A-Z Directory

For a complete listing of services, you can use our A – Z Directory.

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Share your feedback

Visit Engage Norfolk to share your feedback and ideas about ongoing projects and initiatives with us.

Norfolk County welcomes your feedback on the accessibility of our services. If you require PDF communications in an alternative format you can request accessible formats and communication supports using our Accessible Document Request Form.