Photo of customer service survey

Norfolk is asking community members to participate in a customer service survey to share their thoughts, opinions, and suggestions about how services are delivered by the County.

The goal of the survey, which is part of a Customer Experience Strategy and Action Plan project, is to hear about current experiences, perspectives, and preferences when interacting with Norfolk. Improving how services are delivered to the community is a key priority in Norfolk County’s 2022-2026 Strategic Plan.

The survey runs until Friday, February 23, at Members of the public who prefer to complete a printed survey may do so by using an EngageNorfolk Comment Box at one of the following locations until Friday, February 23:

  • ServiceNorfolk in Simcoe (185 Robinson Street, Suite 100) or Delhi (183 Main Street of Delhi)
  • Customer service counter at the Simcoe Recreation Centre (182 South Drive, Simcoe)
  • Any Norfolk County Public Library branch

The survey is estimated to take eight to 12 minutes to complete. All participants will have the option to be entered into a draw for a chance to win one of three $25 gift cards. Responses will remain confidential to ensure open and honest feedback.

“I encourage all members of the community interested in Norfolk County’s future—including residents, businesses, and community partners—to complete the customer service survey,” said Norfolk Mayor Amy Martin. “Customer service is a top priority for Council. Your candid feedback will guide us in identifying areas for enhancement, ensuring we deliver an outstanding experience to our community.”

To learn more about opportunities to provide feedback on Norfolk County projects and initiatives, visit