Report a Waste Issue

Some grey garbage carts and green organics cart lids may not fit tightly when they are first delivered because of the way the carts are shipped and stored. In most cases, the lid will settle into place on its own.

To help the lid fit properly:

• Close the lid securely
• Leave the cart in direct sunlight for a day, if possible
• Check the lid again once the cart has had time to warm up and settle

If the lid still does not fit properly, please submit an online waste cart issue.

New organics cart lids can sometimes be stiff when first delivered, or the lid may not be fully aligned.

If the gravity lock does not appear to be working:

1. Open and close the lid firmly several times
2. Ensure the lid is fully closed after each attempt
3. Test the gravity lock again

In most cases, this resolves the issue. If the problem continues after trying these steps, please report a waste cart issue.

Video tip: Getting your green organics cart lid to align