Report a Waste Cart Issue
Problems with your garbage or organics cart? Report damaged, stolen, or missing carts here so waste collection service can continue without interruption.
Report a missed or incorrect cart delivery
Report a missed cart delivery
If your property has not received its waste carts by the end of the scheduled delivery period for your area, please submit a missed cart delivery service request.
Before submitting a request:
- Check the delivery schedule for your area on this page
- Deliveries may occur at any time during the scheduled delivery window
Submit a missed cart delivery service request
Update on small grey garbage cart delivery
- If you requested a small grey garbage cart during the cart request period and only received a green organics cart, please be patient
- Due to a delivery delay, some small grey garbage carts will be delivered in the coming weeks
- If you have not received a grey waste cart by September 11, please submit a missed cart delivery service request
Report an incorrect cart delivery
If you requested a small grey garbage cart during the cart request period but received a standard grey garbage cart instead, please submit an incorrect cart delivery service request.
Please keep the incorrect cart on your property and do not leave it at the roadside. Staff will contact you to confirm the details of the cart exchange.
Submit an incorrect cart delivery service request
Duplicate cart delivery
If you received duplicates of the same cart, please submit a duplicate cart delivery service request, and we'll arrange to pick it up.
