Service Disruptions

Haldimand and Norfolk Housing and Social Services (HNHSS) is launching its redesigned website at hnhss.ca, Wednesday, February 11, beginning at 11:00 a.m. 

On Saturday, February 7, Norfolk County will experience a planned IT network infrastructure outage from 9 a.m. to 5 p.m. During this time, internet access, some phone services, and several digital services at County facilities will be temporarily unavailable.

The Waterford Public Library is temporarily closed due to a frozen pipe that caused minor water damage. Cleanup and mechanical work are underway, and the branch will remain closed until Tuesday, February 3, 2026.

We are currently experiencing technical issues and longer wait times with our after‑hours customer service call centre for emergency issues, including roads, sewer, water, parks, or facilities.

UPDATE on Saturday, January 24 at 5:00 p.m.: Unfortunately, the Annaleise Carr Aquatic Centre will not open on Sunday, January 25, as staff continue working to ensure the pool's chemicals meet the requirements of Ontario Regulation 565 (Public Pools). 

Some Norfolk Recreation programs have been cancelled today due to school closures and inclement weather.

Update: The reopening of the Annaleise Carr Aquatic Centre has been delayed until Friday, January 23. 

The South Walsingham Transfer Station will be closed for the remainder of today, Monday, December 29.

The AquaFit class at the Annaleise Carr Aquatic Centre is cancelled today (December 9, 2025).

The Provincial Offenses Administration and Property Tax office will be closed for staff training on Monday, December 8, 2025.