Navigating Your Online Account
- Navigate to ENCORE at perfectmind.com
- Enter your email and password, then click ‘Login’
Note: If you don’t have an account, please see Creating an Account & Adding Family Members
- Once logged in, you will be directed to your account profile
- Note: If there are multiple members attached to your account, you will need to select your name from the list when you are logged in to go to your profile
Top Navigation Bar
1. Back to Client List: Select to navigate back to the client list of all members on your Select a name from the list to go to their profile
2. Edit: Select to edit your account Note: You will not be able to edit your birthday or email. If either of these need to be changed, please contact our Customer
Service staff3. Manage Login: Select to change your password
4. Add Family Member: Select to add additional family members to the account5. Invoices: Select to view or pay any past, current and future invoices
– It will automatically pull all scheduled and active invoices, however using the filtering options on the left hand side allows you to pull your terminated and completed invoices as well
– You can search by invoice #, contract # or other keywords
– To pay an invoice select the checkbox next to it (invoices in red are past due), then select Make Payment
– Enter your credit card information, then select Complete
Schedules
- To view upcoming programs/events that you and your account members are registered in, scroll to the bottom of your account profile and select ‘Schedule’. Select the box next to an account member’s name to view their schedule
- Select ‘Export to PDF’ to download a PDF/printable version
Activity Outcomes
1. To view your activity outcomes (pass or fail), scroll to the bottom of your account profile and select Activity Outcomes
Attendance History
1. To view your attendance history, scroll to the bottom of your account pro- file and select Attendance History
Transactions
1. To view your transactions, scroll to the bottom of your account profile and select Transactions. Click on the transaction to view additional details
Financial Info
1. To view your financial info scroll to the bottom of your account profile and select Financial Info
2. Select New to add a credit card number on file. You can set this as your default credit card and/or attach it to all account members’ profiles
3. Note: Once a card has been added you will not be able to make changes to Please contact our Customer Service Staff to edit the details