Recreation Policies
Learn more about cancellations, waitlists, refunds and more.
On this page
Registration deadlines
The deadline to register is one week before the start date and is on a first-come, first-serve basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment.
Waitlists and reserved spots
You will be placed on a waitlist for full program or drop-in activities. If a spot becomes available, you will be notified by email.
Program participants requiring accommodation
Please contact Recreation Customer Service to connect with a member of the Recreation Team to set participants up for success and accommodate your needs.
Program changes and cancellations
Norfolk County may cancel or combine programs at any time before the start date. The County reserves the right to change program times, locations, or fees if necessary. If this occurs, registered participants will be eligible to receive a full refund or account credit.
When a closure occurs, registered participants will be notified as soon as possible.
Closures due to inclement weather
Norfolk County makes every effort to keep facilities open during regular business hours. During periods of inclement weather, a decision to close a facility may be made to ensure public safety.
Closures due to unforeseen circumstances
Occasionally, programs or facilities may be closed due to unforeseen circumstances, including insufficient registration, staffing levels, equipment failure, emergencies, or pool fouling.
How closures are communicated
For all closures, information will be shared through the following channels:
- Service Disruptions (norfolkcounty.ca/subscribe)
- Norfolk County social media: Facebook @NorfolkCountyCA and Instagram @norfolkcounty.ca
- Recorded message at 519‑426‑5870, extension 2233#
Registered participants will be notified using the most appropriate communication method available at the time.
Credits and refunds
When a program or facility is closed by Norfolk County, a program credit will be automatically applied to the participant’s account. Refunds are issued by request only.
Missed days/classes
Absences from program days or classes due to illness, vacation, or any other reason are not eligible for a credit or refund, and make‑up classes are not available. Account credits may be considered for extended absences due to injury or other extenuating circumstances.
Drop-In Programs
- There will be NO REFUNDS for drop-in programs.
- Cancellations are accepted if made 48 hours or more in advance of registered times, which will result in a credit on account.
- No administrative fee applies.
Registered Weekly Programs
- Participants are eligible for a full refund if a withdrawal request is received 7 or more calendar days before the program start date. No administrative fee applies.
- Participants are eligible for a refund or credit on account if a withdrawal request is received less than 7 days prior to the program start date.
- Participants are eligible for a credit on account if a withdrawal request is received on the program start date, but no later than the day of the third class of the program. The credit will be prorated based on the remaining time left of the program.
- Withdrawal requests made on or after the day of the third class of the program, regardless of the class start time, will be processed for medical reasons only and must be accompanied by a doctor’s note.
Single-Day Programs and Camps - Participants are eligible for a full refund or credit on account if a withdrawal request is received 7 or more calendar days before the program start date. No administrative fee applies.
- Participants are eligible for a credit on account if a withdrawal request is received between 7 calendar days and 3 calendar days before the program start date.
- Withdrawal requests made on or after 3 calendar days before the program start date, regardless of the start time, will be processed for medical reasons only and must be accompanied by a doctor’s note.
Transfers and late program entry
Transfers and late program entry are subject to availability, and any difference in fees must be paid at the time of transfer. Contact Customer Service for more information.
Photography policy
Cell phones or any other devices designed to take photographs are prohibited in all recreation facilities' change room and washroom areas, as well as in the pool viewing areas of the Annaleise Carr Aquatic Centre and Delhi Kinsmen Pool in Norfolk County. Contact Recreation Customer Service for permission to record activities.
