1.Navigate to ENCORE at norfolkcounty.perfectmind.com Note: Our system works best with Google Chrome

2.Enter your email and password, then click ‘Login’

Note: If you don’t have an account, please see our Creating an Account & Adding Family Members document

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3. Once logged in, you will be directed to your account

4.Select the Drop-In Programs button located at the top of the screen

5. This will take you to the Drop-In Programs page. From this page you are able to search for drop-ins by keywords, location, service, date, day of week and age

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6. OR select the category you’re interested in (for example Pickleball)

7. You will now see all available drop-in programs under this category

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8. You can narrow down your search, if needed, by using the filtering on the left-hand side (age, service and day of week)

9. Select the Register Now button on the drop-in program you would like to at-tend

10. This will bring you to the drop-in registration page, which shows:

 Remaining spots
 Fees
 Future drop-ins
 Location
 Registration end date
 Course Description
 Course ID
 Age restrictions

 *Select Show Map to get directions to the location

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11. Select Register Now to start the registration process

12. Select the checkbox next to the family member(s) you would like to register in the drop-in
 Note: you can add additional family members from this screen, by se-lecting Add Family Member
13. Select Next

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14. You will now be directed to the checkout

DROP-IN PROGRAMS
15. Select a credit card on file, or enter a new credit card
 Note: if you have available credit on your account you can use this to pay as well
16. Select Place My Order to complete transaction

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17. You can print your Registration Confirmation and/or Receipt, book another event or add the event to your calendar (Apple Calendar, Google, Outlook, or Yahoo)

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DROP-IN PROGRAMS
Waitlists
1. If a drop-in is full, you can add the registrant to the waitlist
 Instead of saying Register Now, it will say Waitlist
2. Select the Waitlist button

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3. On the drop-in page, select the Waitlist Button

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DROP-IN PROGRAMS
4. Select the registrant you would like to waitlist
5. Select the Waitlist Button

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6. The registrant is now on the waitlist. You will receive an email if a spot becomes available

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