Drop-in program how-to
1.Navigate to ENCORE at norfolkcounty.perfectmind.com Note: Our system works best with Google Chrome
2.Enter your email and password, then click ‘Login’
Note: If you don’t have an account, please see our Creating an Account & Adding Family Members document
3. Once logged in, you will be directed to your account
4.Select the Drop-In Programs button located at the top of the screen
5. This will take you to the Drop-In Programs page. From this page you are able to search for drop-ins by keywords, location, service, date, day of week and age
6. OR select the category you’re interested in (for example Pickleball)
7. You will now see all available drop-in programs under this category
8. You can narrow down your search, if needed, by using the filtering on the left-hand side (age, service and day of week)
9. Select the Register Now button on the drop-in program you would like to at-tend
10. This will bring you to the drop-in registration page, which shows:
Remaining spots
Fees
Future drop-ins
Location
Registration end date
Course Description
Course ID
Age restrictions
*Select Show Map to get directions to the location
11. Select Register Now to start the registration process
12. Select the checkbox next to the family member(s) you would like to register in the drop-in
Note: you can add additional family members from this screen, by se-lecting Add Family Member
13. Select Next
14. You will now be directed to the checkout
DROP-IN PROGRAMS
15. Select a credit card on file, or enter a new credit card
Note: if you have available credit on your account you can use this to pay as well
16. Select Place My Order to complete transaction
17. You can print your Registration Confirmation and/or Receipt, book another event or add the event to your calendar (Apple Calendar, Google, Outlook, or Yahoo)
DROP-IN PROGRAMS
Waitlists
1. If a drop-in is full, you can add the registrant to the waitlist
Instead of saying Register Now, it will say Waitlist
2. Select the Waitlist button
3. On the drop-in page, select the Waitlist Button
DROP-IN PROGRAMS
4. Select the registrant you would like to waitlist
5. Select the Waitlist Button
6. The registrant is now on the waitlist. You will receive an email if a spot becomes available
