County Administration

Explore Norfolk's organizational structure to understand how divisions and departments collaborate to serve the community effectively.

Behind the Scenes

Get an inside look at the dedicated staff who keep Norfolk County running smoothly.

Engineering Capital Projects

Water Treatment

Waste Management

Lifeguarding

Municipal government

Municipal governments provide public services that meet the needs of their residents and raise most of the money for financing these services from the property taxes paid by residents and businesses, along with funding from other levels of government.

Municipalities are governed by municipal councils, which make decisions about municipal financing and services. In Ontario, the head of a local (lower or single-tier) municipal council is called the Mayor, and the members are called Councillors.

For information about local government and Ontario’s Municipal Act, please visit Municipal 101 from the Association of Municipalities of Ontario.

Administrative Divisions and Departments

Office of the Chief Administrative Officer (CAO)

The Chief Administrative Officer (CAO) is the manager of the municipality, making important decisions such as planning budgets and managing operations. The Office of the CAO provides strategic direction to the corporation.
Deals with advertising of job opportunities, hiring of staff, health and safety, employee benefits, making sure staff adhere to company policies
Provides legal advice, council to members of staff, management and council on various decisions and outcomes within the corporation
Promotes Norfolk County as a travel destination and to attract business and investment

Departments

Economic Development
Human Resources
Strategic Initiatives

Corporate Services

Promotes and manages accessibility for our community members, reducing barriers
Manages procurement of goods, services, and construction for the municipality; maintain systems that provide a cost-effective, transparent, fair, and competitive process
Manages information technology and supports internal business systems
Ensures fiscal stewardship, including procurement, tax billing, accounting and budgets
Provides outward-facing customer service with a focus on supporting Norfolk County divisions and departments
Provides communications services that ensure that the public has a clear understanding of Norfolk County’s policies, priorities and programs. It provides advice to the County concerning communications planning and issues management
Manages the Special Event Application process for special events and activities on designated Norfolk County streets, roads, sidewalks, parks, facilities or other municipally-owned property
Administers County Council, records, deputations, elections, by-laws and freedom of information requests

Departments

Customer Service & Communications
Finance
Information Technology
Legislative Services

Emergency and Social Services

Manages financial support programs that can help offset housing costs
Connects residents at risk of homelessness with community supports and programs
Assists individuals and families in need
Administers financial and employment services, including Ontario Works
Manages Norview Lodge, a long-term care facility in Simcoe, Ontario
Offers first response in the event of an emergency

Departments

Fire
Long-Term Care
Paramedics
Social Services & Housing

Community and Development Services

Oversee the maintenance and repairs of all Norfolk vehicles/machinery/radio communications
Provide a safe and welcoming environment to all boat operators
Operates and maintains all municipal administration buildings
Operates and maintains recreational facilities, parkland, cemeteries, trails and forested lands
Develops and plans programs and activities that encourage participation and community involvement to help citizens live well
Builds a foundation so the community can grow and enhance prosperity and quality of life for all Norfolk County residents
Makes recommendations, guides, and regulates community development, including planning and building
Promotes arts, culture, and the heritage community

Departments

Building and Bylaw Services
Fleet & Facility Services
Parks
Planning
Recreation & Culture (including Marinas)

Public Works

Design and construction of various road, bridge, water and wastewater projects
Delivery of Asset Management Plan and associated capital delivery plan
Works towards sustainable and cost-effective solutions for residents
Delivery of the waste management program, including waste collection, recycling, and household hazardous waste
Responsible for the operation and maintenance of water treatment plants, water distribution systems, wastewater treatment facilities, and the wastewater collection system
Technical expertise in infrastructure planning related to development
Maintains road surface types, gravel shoulders, signs, guide cable and rail, ditches, culverts, roadside trees, curbs/gutters, storm sewers, catch basins, manholes, sidewalks, street lighting, traffic lights, municipal parking lots and bridges

Departments

Engineering & Asset Management
Environmental Services
Roads
Water & Wastewater Capital Construction

ServiceNorfolk

50 Colborne Street South
Simcoe, Ontario
N3Y 4H3

Phone: 519-426-5870 or 226-NORFOLK, extension 0

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