Access to Public Records
Accessing Public Records
Norfolk County provides a variety of information services to the public. Norfolk County’s Directory of Records is provided to aid your search and determine if Norfolk County has custody and control of the records you are seeking, where the records may be located and if the records may be accessed by the public.
The Directory of Records doubles as Norfolk County’s records classification system and is updated on an annual basis at 2021-2022 Directory of Records.
Records in the custody and control of Norfolk County may be accessible to the public without submitting a formal access request.
Requests for your own property file are considered routine access without associated costs unless the request is for a large property file with many records or the request would require many search hours to complete. Any previous property owner information would also be removed before release.
Your request will be reviewed, and determined the type of request that should be submitted. It is important to note that the rules governing access and privacy under MFIPPA apply to both formal and informal requests for information.
You may alternatively request records from your property file by directly contacting the Building Department by e-mailing [email protected].
Norfolk County Archives may be accessed at Norfolk County Online Municipal Records Archive.
Access to Historical Records (Former Township)If you are seeking a historical record from one of the former townships within Norfolk County prior to 2001 or a historical record from a related agency within Norfolk County, your request may be directed to Norfolk County Archives for review through the following contact information:
Norfolk County Archives at Eva Brook Donly Museum
109 Norfolk Street South
Simcoe, Ontario N3Y 2W3
Phone: 519-426-1583
E-mail: [email protected]
Website: nca-ebdm.ca
If you are not able to find what you’re looking for or require assistance, please contact the Clerks Department at 519-426-5870 or 226-NORFOLK x 1228 or email [email protected].
Freedom of Information Requests
Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Privacy Notice We handle and protect your personal health information in accordance with Ontario’s Municipal Freedom of Information and Protection of Privacy Act, 1990 (MFIPPA) and any other laws that we are required to follow. We provide training, follow established policies, and take other steps to ensure that our staff and anyone else acting on our behalf protects your privacy. MFIPPA provides you with certain rights related to your personal information under our custody or control. Please communicate with our Privacy Contact for more information related to your rights: For more information or to raise a concern about our privacy practices, please contact our Privacy Contact: Name: Genevieve Scharback The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed in Ontario. For more information about your privacy rights, or if you are unable to resolve an issue directly with our Privacy Contact and wish to make a complaint, contact: Information and Privacy Commissioner of Ontario The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides individuals with a right of access to general records held by municipalities and records containing an individual’s own personal information. MFIPPA also requires municipalities to protect personal information contained in their record holdings. These requirements are outlined in a set of rules governing the collection, use, disclosure and retention of personal information maintained by municipal governments. For further information, please contact the Clerks Department at 519-426-5870 or 226-NORFOLK x 1228 or email [email protected]. Formal Requests under the MFIPPA Formal requests are also addressed to the County Clerk. All MFIPPA formal requests must be made in writing and be accompanied by a $5.00 mandatory application fee made payable to Norfolk County. Cheque and money order payments are accepted by mail, cash and debit only payments are accepted in-person at ServiceNorfolk. A link to Norfolk County’s FOI Request form is below: Formal requests for police records from Norfolk County are requested to the Ministry of Solicitor General Freedom of Information Office. A request for an Ontario Works file kept with Haldimand-Norfolk Social Services is processed as a formal request for personal information. The $5.00 application fee made payable to Norfolk County applies and is submitted to the Deputy Clerk. If a lawyer is requesting the Ontario Works file on an individual’s behalf, authorization is required from the individual and is to be addressed to Haldimand-Norfolk Social Services. This authorization must state that the individual authorizes release of their personal information in the file to their lawyer. Both the authorization and the application must be provided before the formal request is able to be processed. Additional fees, as outlined in MFIPPA regulations and below, may be applied to submitted formal requests: For further details on when additional fees may be applied to formal requests, please contact the Deputy Clerk. Privacy Notice We handle and protect your personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and any other laws that we are required to follow. We provide training, follow established policies, and take other steps to ensure that our staff and anyone else acting on our behalf protects your privacy. Your request for care from us implies consent for our collection, use, and disclosure of your personal health information for the following purposes: From time to time, we may communicate about your care with your other health care providers, including collecting, using, and disclosing your personal health information through electronic medical information systems (sometimes called electronic health records, eHealth records, electronic medical records, etc.). If you would like more information about the electronic medical information systems we use, please speak with our Privacy Contact. Any uses of your personal health information other than those mentioned above would require your express consent. PHIPA provides you with certain rights related to your personal health information under our custody or control. Please communicate with our Privacy Contact for more information related to your rights: For more information or to raise a concern about our privacy practices, please contact our Privacy Contact: Name: Genevieve Scharback Mailing Address: The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed in Ontario. For more information about your privacy rights, or if you are unable to resolve an issue directly with our Privacy Contact and wish to make a complaint, contact: Information and Privacy Commissioner of Ontario Email: [email protected] Toll Free: 1-800-387-0073 Personal Health Information requests (Animal Bites, Ambulance Calls, Long Term Care Home Resident Files) Haldimand-Norfolk Health Unit, Norview Lodge and Norfolk County’s Paramedic Services are the municipalities affiliated health information custodians to which personal health information may be requested under the Personal Health Information Protection Act. For personal health information requests to the health unit, please contact the Deputy Clerk. Personal Health Information requests for Norview Lodge, such as requesting your own resident file, may be submitted to: Bill Nolan, Administrator Ambulance Call Report requests are directly mailed to Norfolk County Paramedic Services: Divisional Support Clerk A fee of $65.00 is made payable to Norfolk County for the provision of an Ambulance Call Report. The fee is returned if received with the request and the requested Ambulance Call Report does not exist. Rabies Investigation Forms, more commonly referred to as animal/dog bite information requests are a request for personal health information. There is a $77.75 processing fee for this request made payable to Norfolk County and submitted to the Deputy Clerk. Environmental Information Requests Requests for environmental information related to a specific Norfolk County address is best completed through submitting an Environmental Information Request directly to Environmental and Infrastructure Services Division with the accompaniment of an $173.00 application fee made payable to Norfolk County. The reason for this request not being facilitated through a freedom of information request is that the information has to be created and involves researching the surrounding area of the property in order to provide a full response. A freedom of information request only provides records that already exist related to the specific address. Environmental Information Requests can be mailed to: Norfolk County Environmental Services and Infrastructure Division Gilbertson Administration Building (GAB), 12 Gilbertson Drive, Simcoe Phone: 519-426-5870 or 226-NORFOLK Ext. 0 Fire Incident Reports and Fire Property Search Fire Incident Reports and Fire Property Search requests are available through Norfolk County Fire Serivces. Requests may be submitted through regular mail or via email. Please allow up to 3 weeks for processing. Mail to: Norfolk County Fire Department Email: [email protected] Fire Incident Reports and Fire Property Search are subject to an application fee as outlined in the County’s annual User Fee By-Law. Fire Reports: $82.00 Property Fire Search: $63.00 County Clerk Phone: 519-426-5870 or 226-NORFOLK x 1228Municipal Freedom of Information and Protection of Privacy Act for The Corporation of The County of Norfolk
How We Protect Your Privacy
Your Rights and Choices
Our Privacy Contact
Phone: 519-426-5870
Email: [email protected]
Mailing Address:
50 Colbourne Street South
Simcoe, ON.
N3Y 4H3The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Email: [email protected]
Toll Free: 1-800-387-0073
TDD/TTY: 416-325-7539
Request for Ontario Works Files
Fees
Computer Cost: $15.00 per 15 minutes
Personal Health Information Request
Personal Health Information and Protection Act – PHIPA
Personal Health Information for The Corporation of The County of Norfolk
How We Protect Your Privacy
Collection, Use, and Disclosure of Personal Health Information
Your Rights and Choices
• to see and get a copy of your personal health information;
• to ask us to make corrections to inaccurate or incomplete personal health information;
• to withdraw your consent to our collection and use of your personal health information or its disclosure to other health care providers (subject to certain legal obligations); and,
• to be informed if your personal health information is lost, stolen or improperly accessed.Our Privacy Contact
Phone: 519-426-5870
Email: [email protected]
50 Colbourne Street South
Simcoe, ON.
N3Y 4H3The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
TDD/TTY: 416-325-7539
Norview Lodge
44 Rob Blake Way
Simcoe, Ontario N3Y 0E3
Phone: 519-426-0902 ext. 4224
Norfolk County Paramedic Services
95 Culver Street
Simcoe, Ontario N3Y 2V5
Fax: 519-426-1316
Fax: 519-426-8573
Delhi Administration Building
183 Main St, of Delhi
Delhi, ON N4B 2M3
(519) 582-21002023 Fees:
Contact us
Norfolk County Council Services Department
50 Colborne Street South
Simcoe, ON N3Y 4H3
Fax: 519-426-8673
E-Mail: [email protected]