The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides individuals with a right of access to general records held by municipalities and records containing an individual’s own personal information. MFIPPA also requires municipalities to protect personal information contained in their record holdings. These requirements are outlined in a set of rules governing the collection, use, disclosure and retention of personal information maintained by municipal governments.

Routine Access to Municipal Records

Records in the custody and control of Norfolk County may be accessible to the public without submitting a formal access request under MFIPPA. If you are seeking a Norfolk County record please first contact Norfolk County’s Deputy Clerk by mail, e-mail or in-person through the below address:

Kevin Klingenberg
Deputy Clerk, Manager of Legislative and Information Services
Norfolk County Council Services Department
50 Colborne Street South
Simcoe, ON N3Y 4H3

Phone: 519-426-5870 x 1261
Fax: 519-426-8673

Your request will be reviewed and determined if a formal or informal access request should be submitted.  It is important to note that the rules governing access and privacy under MFIPPA apply to both formal and informal requests for information.

Formal Requests under MFIPPA

Formal requests are also addressed to the Deputy Clerk.  All MFIPPA formal requests must be made in writing and be accompanied by a $5.00 mandatory application fee made payable to Norfolk County.  Cheque and money order payments are accepted by mail, cash and debit only payments are accepted in-person at the customer service One Window located at 185 Robinson Street, Simcoe ON.  A link to Norfolk County’s FOI Request form is below:

FOI Request Form

Directory of Records

Norfolk County’s Directory of Records is provided to aide your search and determine if Norfolk County has custody and control of the records you are seeking.  The Directory of Records doubles as Norfolk County’s records classification system and is updated on an annual basis:

Freedom of Information during the COVID-19 Pandemic

Freedom of Information requests are accepted and continuing during office closures due to the COVID-19 pandemic.

You may submit a contactless in-person request or fee payment at the drop box located at the Council Chambers entrance at the back of the County Administration Building, 50 Colborne Street South, Simcoe ON.

When there is not a lockdown you may submit a request, make a fee payment, or arrange for in-person pick-up of records at the Robinson Administration Building customer service One Window located at 185 Robinson Street, Simcoe ON. A mask or face covering must be worn for this option.

Records can be mailed to you at no additional cost.

Request response times may take longer than usual and search extensions may be more frequently applied to requests, but requests will continue to be responded to in accordance with the provisions described in MFIPPA.


Additional fees as outlined in MFIPPA regulations and below may be applied to submitted formal requests:

Search time: $7.50 per 15 minutes
Record preparation: $7.50 per 15 minutes

If formal request is for paper formatted records:
Photocopy costs: $0.20 per page

If formal request is for digitally formatted records:
USB: $10.00 each
Computer Cost: $15.00 per 15 minutes

For further details on when additional fees may be applied to formal requests please contact the Deputy Clerk.


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