The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides individuals with a right of access to general records held by municipalities and records containing an individual’s own personal information. MFIPPA also requires municipalities to protect personal information contained in their record holdings. These requirements are outlined in a set of rules governing the collection, use, disclosure and retention of personal information maintained by municipal governments.

Routine Access to Municipal Records

The County shall endeavour, where possible, to make records accessible to the public, without the necessity of submitting a Freedom of Information (FOI) request under MFIPPA. Individuals wishing routine access to municipal government records should begin by contacting a Norfolk County Customer Service representative and they will connect you with the appropriate County department responsible for holding the records you are seeking. The departmental staff will then determine if the request should be submitted formally under MFIPPA, or if the records will be provided as a routine disclosure. It is important to note that the rules governing access and privacy under MFIPPA apply to both formal and informal request for information.

Formal Requests under MFIPPA

All MFIPPA Formal Requests must be made in writing using the attached form and be accompanied by a $5 mandatory application fee. Other fees may apply, see below.

Individuals wanting to submit a formal request for information may contact the Norfolk County’s Supervisor, Information and Privacy:

Kevin Klingenberg
Information and Privacy Coordinator
Norfolk County
50 Colborne Street South
Simcoe, ON N3Y 4H3
519-426-5870 x 1261
FAX 519-426-8673


The fee guideline, as outlined by the Act, is listed below.

Requesters Fee: $5.00
Photocopy Cost: $.020 per page
Search Time: $7.50 per 1/4 hour
Computer Cost: $15.00 per 1/4 hour
Record Preparation: $7.50 per 1/4 hour
DVD: $10. per disc


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