The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides individuals with a right of access to general records held by municipalities and records containing an individual’s own personal information. MFIPPA also requires municipalities to protect personal information contained in their record holdings. These requirements are outlined in a set of rules governing the collection, use, disclosure and retention of personal information maintained by municipal governments.

Routine Access to Municipal Records

Records in the custody and control of Norfolk County may be accessible to the public without submitting a formal access request under MFIPPA. Individuals wishing routine access to municipal government records should begin by contacting a Norfolk County Customer Service representative and they will connect you with the appropriate County department responsible for holding the records you are seeking. The departmental staff will then determine if the request should be submitted formally under MFIPPA, or if the records will be provided as a routine disclosure. It is important to note that the rules governing access and privacy under MFIPPA apply to both formal and informal request for information.

Formal Requests under MFIPPA

All MFIPPA formal requests must be made in writing and be accompanied by a $5.00 mandatory application fee made payable to Norfolk County.  Cheque and money order payments are accepted by mail, cash and debit only payments are accepted in-person.  A link to Norfolk County’s FOI Request form is below:

To submit a formal written request please contact Norfolk County’s Information and Privacy Coordinator by mail or in-person through the below address:

Kevin Klingenberg
Information and Privacy Coordinator
Norfolk County
50 Colborne Street South
Simcoe, ON N3Y 4H3

Additional contact information:
519-426-5870 x 1261
FAX 519-426-8673

Freedom of Information during the COVID-19 Pandemic

Freedom of Information requests are accepted and continuing during office closures due to the COVID-19 pandemic.

You may submit a contactless in-person request or fee payment at the drop box located at the Council Chambers entrance at the back of the County Administration Building, 50 Colborne Street South, Simcoe ON.

You may submit a request, make a fee payment, or arrange for in-person pick-up of records at the Robinson Administration Building customer service One Window located at 185 Robinson Street, Simcoe ON. A mask or face covering must be worn for this option.

Records can be mailed to you at no additional cost.

Request response times may take longer than usual and search extensions may be more frequently applied to requests, but requests will continue to be responded to in accordance with the provisions described in MFIPPA.


Additional fees as outlined in MFIPPA regulations and below may be applied to submitted formal requests:

Search time: $7.50 per 15 minutes
Record preparation: $7.50 per 15 minutes

If formal request is for paper formatted records:
Photocopy costs: $0.20 per page

If formal request is for digitally formatted records:
USB: $10.00 each
Computer Cost: $15.00 per 15 minutes

For further details on when additional fees may be applied to formal requests please contact the Information and Privacy Coordinator.


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