New Waste Collection Program

Norfolk County is changing to a newer, more efficient, and more environmentally friendly waste collection system starting Monday, September 28, 2026.  


Norfolk County is changing to a newer, more efficient, and more environmentally friendly waste collection system starting Monday, September 28, 2026.



What's changing?

On Monday, September 28, 2026, Norfolk County's waste collection program will transition to:

Man rollwing waste cart

Bi-weekly garbage collection

Organic waste

Weekly green cart collection for food and organic waste

Recycling bins

Weekly recycling collection (no change)

Residents will receive two new carts:

  • One for garbage
  • One for organic waste

These carts are designed to be used with automated waste collection vehicles. Once the program begins, residents must use their supplied carts to ensure waste collection. Residents may continue using their current recycling containers.

These changes are intended to reduce the amount of waste sent to landfill and support long-term environmental and financial sustainability.

 


Why the change?

Pie chart: 40-45% of your garbage is organic

Did you know that almost half of what goes into your garbage bags is organic?

In recent audits, Norfolk County found that 40-45% of the contents of your garbage could be diverted into organic collections. That's a lot of food scraps!

Many Norfolk residents already compost their own organic waste. However, Norfolk has never had an organic waste green cart program. In making this change, Norfolk is helping all residents make environmentally sustainable living decisions and divert a large portion of their weekly waste.

Why the change?

Pie chart - 40-45% of your garbage is organic

Did you know that almost half of what goes into your garbage bags is organic?

In recent audits, Norfolk County found that 40-45% of the contents of your garbage could be diverted into organic collections. That's a lot of food scraps!

Many Norfolk residents already compost their own organic waste. However, Norfolk has never had an organic waste green cart program. In making this change, Norfolk is helping all residents make environmentally sustainable living decisions and divert a large portion of their weekly waste.


Standard garbage and organics carts

Properties will receive standard carts unless a different size or quantity (if applicable) is requested. Carts will be delivered this summer.
  

Residential properties

Residential properties will receive:

  • One standard 240 L garbage cart
  • One standard 120 L organics cart

A smaller 120 L garbage cart can be requested.

Residential farm properties

Residential farm properties* will receive:

  • One standard 360 L garbage cart
  • One standard 120 L organics cart

A smaller garbage cart can be requested, as can a second garbage cart and/or a second organics cart for the property's household(s) at no additional charge.

Commercial properties

Commercial properties* must register for curb-side waste collection starting Monday, September 28, 2026. There is no cost to register.

Registered commercial properties will receive: 

  • One standard 360 L garbage cart
  • One standard 120 L organics cart

A smaller garbage cart can be requested, as can a second garbage cart and/or a second organics cart at no additional charge.

Each 120 L organics cart comes with one small kitchen container that fits under the sink for organic waste.

*Residential farm properties have a 200 series MPAC code. Commercial properties (including commercial, industrial, institutional, special/exempt, and Government) have MPAC codes in the 400-800 series. 


  

Cart sizes 

To give residents a better idea of the incoming carts and their size options, the carts will make scheduled stops at select municipal locations across the County during the cart selection period.

120 L cart

120 L

19" W x 20.5" D x 37" H

1-2 garbage bags 
Best for smaller households
(must be requested)

240 L cart

240 L

24" W x 27" D x 42" H

3-4 garbage bags
Suitable for larger households
(standard cart for residential properties)

360 L cart

360 L

25" W x 35" D x 44.5" H

5-6 garbage bags
For qualifying residential farms and commercial properties*

Request cart changes

As part of the upcoming changes to your waste collection program, residents and businesses will have the opportunity to request a change in the size of the garbage collection cart they will receive later in the summer.

3 ways to request cart changes

Read more about standard cart sizes by property type, and what changes can be requested.

To give residents a better idea of the incoming carts and their size options, the carts will make scheduled stops at select municipal locations across the County during the cart selection period.
  

Cart change requests must be made by Friday, May 8, 2026, to ensure the correct carts are ordered and delivered on schedule.

If no change request is made, properties will receive the standard cart size and quantity.

See the carts in person

Norfolk's new waste carts are hitting the road!

To give residents a better idea of the incoming carts and their size options, the carts will make scheduled stops at select municipal locations across the County during the cart selection period.
    

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Location Address Staff on-site
County Administration Building 50 Colborne St South, Simcoe Thursday, April 9, from 12:00 p.m. to 2:00 p.m.
Norfolk County Public Library - Delhi Branch 192 Main Street of Delhi, Delhi  
South Walsingham Transfer Station 1180 Concession Road 3, Port Rowan  

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Location Address Staff on-site
Norfolk County Public Library - Waterford Branch 15 Main St South, Waterford Wednesday, April 15, from 12:00 p.m. to 2:00 p.m.
Simcoe Recreation Centre 182 South Drive, Simcoe Saturday, April 18, from 12:00 p.m. to 3:00 p.m.
Delhi Administration Building 183 Main Street of Delhi, Delhi  

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Location Address Staff on-site
Gilbertson Administration Building 12 Gilbertson Drive, Simcoe Tuesday, April 21, from 1:00 p.m. to 3:00 p.m.
Norfolk County Public Library - Port Dover Branch 713 St. George St, Port Dover Thursday, April 23, from 11:00 a.m. to 1:00 p.m.
South Walsingham Transfer Station 1180 Concession Road 3, Port Rowan  

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Location Address Staff on-site
Norfolk County Public Library - Delhi Branch 192 Main St of Delhi, Delhi Tuesday, April 28, from 12:00 p.m. to 2:00 p.m.
Norfolk County Public Library - Simcoe Branch 46 Colborne St South, Simcoe Wednesday, April 29, from 5:00 p.m. to 7:00 p.m.
Norfolk County Public Library - Waterford Branch 15 Main St South, Waterford  

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Location Address Staff on-site
Simcoe Recreation Centre 182 South Drive, Simcoe Tuesday, May 5, from 11:00 a.m. to 2:00 p.m.
Norfolk County Public Library - Port Dover Branch 713 St. George St, Port Dover  
South Walsingham Transfer Station 1180 Concession Road 3, Port Rowan  

 

Frequently asked questions

Cart storage and delivery 

Carts will be delivered to homes starting in mid-2026. More details about cart delivery will be shared closer to that time. 

Carts must be stored on your property in a location that does not obstruct sidewalks or roadways. 

Organics program

Norfolk County is launching a County-wide organics program for weekly organic waste collection to divert this material from landfills. 

A recent waste audit found that over 40% of residential garbage in Norfolk is organic material that could be composted. This includes food scraps, tissues, and other biodegradable items.  

  • In urban areas, 44.97% of waste was compostable 
  • In rural areas, 42.84% of waste was compostable 

By using the new green bin program, residents can help divert this material from landfills, reduce environmental impact, and support a more sustainable waste system. 

Review the 2024 Norfolk County Urban and Rural Waste Composition Audit (PDF). 

What NOT to put in the garbage cart:

  • Hazardous waste
  • Electronics
  • Construction materials
  • Other banned items

What to put in the organics cart:

Food waste:

  • Fruits and vegetables
  • Bread, pasta, rice
  • Meat, bones, fish
  • Dairy, eggshells
  • Coffee grounds, tea bags
  • Sauces, oils (small amounts)

Paper and other:

  • Napkins, paper towels
  • Muffin liners, paper plates
  • Popcorn bags, parchment paper
  • Cut flowers (no soil)

Liners you can use:

  • Certified compostable bags
  • Newspaper

What NOT to put in the organics cart:

  • Diapers
  • Pet waste
  • Plastic bags
  • Yard waste
  • Hygiene products

Yes. Each household will receive an organics cart and a small kitchen bin. 

The organics cart is designed to be secure and will include a gravity lock to keep the bin from animals. 

Yes. A kitchen container will be provided with the organics cart. Residents are encouraged to use the small kitchen bin to collect scraps and transfer the scraps to their organics cart. 

Yes. Certified compostable bags are accepted inside the organics cart.

It is recommended to line your kitchen container (which comes with your organics cart) with either certified compostable bags/liners or with newspaper. Those bags/liners can then be placed inside your green cart.

You can buy kitchen bags and liners at:

  • Canadian Tire
  • Walmart
  • Amazon

Certified bags/liners must display either the BPI or BNQ logo to be accepted in Norfolk County's green cart. Look for these symbols to make sure the bags are compostable:

Compostable symbols

Garbage collection

Garbage will be collected bi-weekly using automated carts provided by Norfolk County.

The collection day schedule will be determined by the contractor. Any changes to current collection days will be communicated in 2026 once available.

Starting Monday, September 28, 2026, garbage collection will be completed using carts. Review the standard garbage and organics carts that will be delivered this summer, and their sizes

Only waste placed entirely inside the cart, with the lid fully closed, will be collected.

No. Bag tags will not be available. Excess waste will not be collected if placed beside the cart. Additional waste must be taken to designated disposal facilities. 

To reduce smells, residents should use the green bin for organic waste and add baking soda to garbage carts. Cleaning carts regularly is also recommended. 

Pet waste and diapers are considered non-compostable and must be placed in your regular garbage cart. These items should be securely bagged to reduce odours and prevent contamination of other waste streams. They cannot go into the organics cart. 

Norfolk County recognizes that some households may produce more waste due to unique circumstances, such as: 

  • Managing medical conditions 
  • Having multiple infants or toddlers 

Residents may be eligible to request an exemption or apply for a higher bag limit. Details on how to apply, including required documentation, will be shared closer to the program launch in September 2026. 

No. Garbage and organics collection will continue on the same side of the road where your waste is currently collected.

Waste will not be collected from both sides of the road. If there is any change to your collection location or set‑out requirements, Norfolk County will contact affected residents directly with clear instructions before the new program begins.

Norfolk County’s new waste collection program will only collect waste using the supplied carts. There are no alternative collection methods available.

For many residents, the carts are easier to use than carrying bags because they roll on wheels, reducing lifting. If you need help moving your cart to the curb, we recommend asking a family member, neighbour, or someone in your community, such as a student, to assist you on collection day.

No, residents are encouraged to repurpose their old garbage cans for use around the home, such as for storage or yard work.

If you no longer need your old garbage cans, they can be taken to a County transfer station for disposal. Please note that regular disposal fees will apply.

Benefits of automated collection

Automated collection uses mechanical arms on trucks to lift and empty carts, reducing manual labour and improving efficiency. 

Automated collection offers several benefits: lower long-term costs, improved worker safety, faster and more consistent service, and reduced litter and animal interference due to secure carts.

Yes. Even after factoring in the cost of carts, automated collection was the lowest bid received among all service models evaluated. 

The chart below is from the report to Council and shows the cost difference between manual and automated garbage and green bin collection.

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Method and frequency of pickup Bid per tonne Recommended budget based on bid Difference compared to staff recommendation ($ and %)
Weekly Manual Garbage and Weekly Automated Green Bin $325.40 $4,504,700

$963,200 

27%

Weekly Automated Garbage and Weekly Automated Green Bin $325.40 $3,802,800

$261,300

7%

Bi-Weekly Manual Garbage and Weekly Automated Green Bin $325.40 $4,259,800

$718,300

20%

Bi-Weekly Automated Garbage and Weekly Automated Green Bin $254.13 $3,541,500 Staff recommendation

No. In fact, it is expected to enhance service reliability and reduce missed pickups, especially in adverse weather conditions. 

Yard waste and bulky items

Yes. Yard waste collection will be expanded to run for 14 weeks annually and include nine additional hamlet areas.

Current areas:

  • Courtland
  • Delhi
  • Langton
  • Long Point
  • Port Dover
  • Port Rowan
  • Simcoe
  • St. Williams
  • Turkey Point
  • Vittoria
  • Waterford

An additional nine hamlet areas will be added:

  • Booths Harbour (top of the hill)
  • Fernlea
  • Gilbertville
  • Normandale
  • Lynedoch
  • Pinegrove
  • Port Ryerse
  • Walsingham
  • Wilsonville

Bulky items will continue to be collected monthly by appointment. Fees apply. Read more about Bulky Item Pick-Up.

Recycling

Recycling will continue on a weekly basis using the two-bin system, but it’s important to note that this service is no longer operated by Norfolk County. Under Ontario’s Extended Producer Responsibility (EPR) program, producers are now responsible for managing and funding the residential recycling system.

While the current collection method remains the same, changes may occur after the full transition to EPR. Norfolk County will continue to share updates as the program evolves.

Read more about Recycling.

Costs and budget impacts

The previous curbside waste collection contract was awarded in 2017. Since then, costs have risen significantly due to inflation, labour shortages, higher vehicle and equipment costs, and market pressures across Ontario. 

The estimated cost for the first full year of the new program is $7.99 million, which is $2.75 million less than originally projected. This will result in a 2.8% increase to the net levy requirement. 

Also see the question above: Is automated collection cost-effective?

The increase will be phased in:

  • 2026: $1,016,500 added to the budget (an approximate 0.8% increase) due to the contract starting in September
  • 2027: $2,759,100 added (impact is still to be determined, likely less than 2.0%).

Yes. The County will invest $5,029,000 to procure garbage and green bin carts. This cost will be fully funded by investment income from the Legacy Fund, meaning no impact to the tax levy. 

Procurement process

Norfolk County followed a formal and transparent procurement process in accordance with its Purchasing Policy. The Request for Proposal (RFP) was publicly issued and accessible to all interested vendors. While eight companies initially obtained the bid documents, only one proposal was ultimately submitted. Several vendors cited challenges such as: 

  • The high cost of setting up operations in Norfolk County 
  • Limited resources and rising costs in the waste sector 
  • Difficulty competing under current market conditions 

These factors reflect broader industry pressures, including inflation, labour shortages, and equipment costs. Although the County cannot compel vendors to bid, the process ensured fairness, transparency, and value for taxpayers. 

Waste reduction and landfill capacity

Landfills across Ontario are approaching capacity, with an estimated 10 years of landfill space remaining province-wide. Without significant changes, municipalities may face higher costs and environmental impacts from transporting waste longer distances or developing new landfill sites.

Norfolk County does not have its own landfill and relies on a private landfill within Ontario for its disposal needs.

Yes. The 2024 waste audit showed that 42–46% of residential garbage is organic waste that could be diverted through composting. By introducing a green bin program and reducing the garbage bag limit, Norfolk County aims to divert more waste from landfill, extend landfill lifespan, and reduce greenhouse gas emissions. 

If waste continues to grow unchecked, Norfolk may face higher disposal costs, environmental risks, and limited landfill options in the future. 

Yes. The Government of Ontario wants communities to send less waste to landfills and recycle and compost more. Norfolk County’s new waste collection program supports this goal by:

  • Starting a green bin program for food and organic waste
  • Expanding yard waste collection
  • Reducing the number of garbage bags allowed each week 

These changes help protect the environment and follow the province’s direction to make waste management more sustainable.

Norfolk County’s new waste collection program aligns with Ontario’s goals by launching a county-wide green bin program, expanding yard waste collection, reducing the residential garbage limit, and continuing recycling under the producer responsibility framework. 

Possibly. As provincial policies evolve, Norfolk County will continue to adapt its waste management strategies to meet environmental and regulatory goals.

Condominium corporations

Residential condominium developments may be eligible for curbside waste collection, but they must first submit an application. Norfolk County will review site plans and check that the property meets the technical guidelines. To request an application, email waste@norfolkcounty.ca or call 519-426-5870 or 226-NORFOLK, extension 0.

Condominiums that include commercial or industrial units, or buildings with multiple residential units (such as apartment‑style buildings), are not eligible.

To qualify, the property must meet all requirements in Norfolk County’s Technical Guidelines for Condominium Waste Collection, including: 

  • Roads and driveways must allow collection trucks to move safely without reversing. 
  • Waste must be placed at the end of each unit’s own driveway. 
  • Shared or common collection points are not allowed. 

Common collection points, where multiple residential units collectively set out their waste, often create safety and access issues for collection trucks. The new guidelines require waste to be set out at individual unit driveways to support safe, consistent collection practices.

If a condominium corporation does not meet the required guidelines, it must use private waste collection. 

Condo boards or property managers can request an application by emailing waste@norfolkcounty.ca or call 519-426-5870 or 226-NORFOLK, extension 0.

County staff will assess site plans and alignment with technical guidelines to determine if the development is eligible for curbside waste collection services. 

Multi-unit and social housing properties

Units in duplexes, triplexes, and buildings with up to six units will each receive their own garbage and organics cart.

The number of garbage and organics carts delivered to multi-unit properties will be determined based on the property’s MPAC classification. For example:

  • 332 Typically, a duplex residential structure with two self-contained units
  • 333 Residential property with three self-contained units
  • 334 Residential property with four self-contained units
  • 335 Residential property with five self-contained units
  • 336 Residential property with six self-contained units

Units that are not registered with MPAC WILL NOT receive garbage or organics carts.

Read more on the MPAC website.

Buildings with seven or more units must arrange for private collection.

Services vary depending on the type of building. Multi‑residential social housing properties not already using private waste collection services will need to coordinate private collection arrangements before September 29, 2026.

Social housing units with individual driveways on municipal streets may use curb-side collection if they follow Norfolk County’s residential waste rules. Social housing units with internal private roadways must meet Norfolk County’s Technical Guidelines for Condominium Waste Collection Services to be eligible for curbside waste collection services. 

Contact Us

ServiceNorfolk

50 Colborne Street South
Simcoe, Ontario
N3Y 4H3

Phone: 519-426-5870 or 226-NORFOLK, extension 0

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