Xplor payment disruption - December 1, 2025

Customers and staff may experience difficulties processing payments through Xplor due to a system-wide issue. Transactions may fail or take longer than usual to complete.

Location

All Norfolk County services using Xplor for payment processing.

Dates Affected

December 1, 2025 – until further notice

Reason

System error within Xplor affecting multiple municipalities.

More Information

For assistance, please contact Customer Service at 519-426-5870 ext. 2233.

Thank you for your patience and understanding.