Virtual County Hall allows residents to manage property taxes online

Norfolk County has introduced Virtual County Hall (VCH), a secure and user-friendly platform that allows residents to manage their property taxes and accounts receivable online. 

Benefits to residents 

• E-billing enrollment: Sign up to receive property tax and accounts receivable bills by email. 
• Electronic tax notices: Offers online access to tax notices. 
• Online credit card payments: Allows payment of property taxes and parking tickets through a secure online portal. 
• Transaction history: Displays detailed records of past payments and account balances. 
• Property information access: Provides property data such as assessed values, ownership information, and mailing addresses. 
• With a potential interruption to Canada Post services later this month, residents with a VCH account can continue monitoring their property tax account status.  

Benefits to Norfolk County 

Signing up for VCH and opting for e-billing offers residents more than just convenient, anytime, anywhere access to information. By choosing e-billing, residents help Norfolk County save on the costs associated with printing and mailing tax bills and notices, leading to significant cost savings. 

Norfolk County spends around $100,000 each year on postage for tax-related bills and notices. By having residents switch to e-billing, the County can generate budget savings. 

Residents can find a step-by-step “how-to” video and frequently asked questions on the Norfolk County Property Tax website at NorfolkCounty.ca/VCH.