Norfolk County prepares residents for another potential postal service disruption

With a potential interruption to Canada Post services pending, Norfolk County is reminding residents to explore alternative options for accessing and submitting essential services like property tax, utility, and court-related payments. The County is committed to maintaining continuity for residents despite potential mail delays. 

Property Tax Payments 

Regardless of any postal disruptions, property owners are still required to make payments by the scheduled tax deadlines, which generally occur on the last business days of March, May, August, and October.  

For alternative payment methods, including online options, residents can visit NorfolkCounty.ca/PayTax. Additionally, residents can monitor their property tax account status and sign up for eBilling by creating an account on Norfolk Virtual County Hall at norfolkcounty.ca/VCH and may consider using the Pre-Authorized Payment program to avoid late fees. 

Water and Wastewater Payments 

Property owners receiving water and wastewater services from the County are reminded that these payments are due as billed, even if there is a delay in receiving the physical bill. To view and pay these bills online, residents are encouraged to sign up for ERTH Solutions at erthsolutions.com. 

Provincial Offences Act Payments 

In case of disruption, the Ontario Court of Justice may consider extending Provincial Offences Act timelines. Residents should check NorfolkCounty.ca/provincial-offences-office/#Payment for updates and to access online payment options. Any changes in the mailing of Notices of Fine and Due Dates will be communicated as they become available. 

Accounts Payable 

Vendors should consider sending invoices by email to accounting@norfolkcounty.ca as an alternative to mail. Additionally, cheque payments from Norfolk County could be delayed. To ensure prompt payment please consider signing up for EFT payment, by contacting accounting@norfolkcounty.ca.  

Accounts Receivable 

Regardless of any postal disruptions, customers are still required to pay amounts due to Norfolk County by the due date indicated on their invoice. 

To ensure that payment arrives to Norfolk County on time please consider paying at your bank or in-person at Service Norfolk. Payments made online, or telephone banking should select NORFOLK COUNTY INVOICES as the billing company. 

Planning Department 

In the event of a postal service disruption, the Planning Department will continue to process time-sensitive materials such as development applications and notices by using courier services. Public notices required under the Planning Act will also be published in local newspapers to ensure residents remain informed. 

Clerk's Office 

Essential documents, including Freedom of Information (FOI) requests, business licenses, and lottery-related correspondence, will be managed through private couriers if required to avoid delays. Regular corporate mail will continue to be delivered to the Post Office as long as it remains open; however, non-urgent items may be held temporarily by departments should an extended strike occur.  

Norfolk County is committed to maintaining service continuity and minimizing disruptions for residents. Residents and businesses can find additional updates at NorfolkCounty.ca or speak to a ServiceNorfolk agent by calling 519-426-5870 or 226-NORFOLK, extension 0. Norfolk County encourages all residents to explore digital services and secure automatic payment options where possible to avoid potential mail-related delays.