Norfolk County is now a Next Generation 911 community

Residents of Norfolk County now benefit from Next Generation 911 (NG911), a major advancement in emergency communications technology delivered through Norfolk’s fire dispatch provider, St. Catharines Fire Services. 

The successful launch of NG911 by St. Catharines Fire Services enhances emergency call handling for the 36 municipalities it serves across Ontario, including Norfolk County. The Ontario government, through the Solicitor General has provided $4,016,982 in funding to support St. Catharines Fire Services’ transition to NG911.   

NG911 represents a multi-stage, transformative upgrade to the traditional 911 system. While the process for callers remains the same—dialing 911 in an emergency—the new system introduces several enhancements designed to improve speed, accuracy, and system resilience, including: 

• Quickly providing emergency operators with more-accurate data to help determine the caller’s location and phone number
• Increasing reliability and cyber security, which are key elements of the new system
• Providing more backup capabilities should a failure occur within the system
• Support for future features, such as Real-Time Text and live emergency video calls 

Through its partnership with St. Catharines Fire Services, Norfolk residents now benefit from a modernized emergency communications infrastructure designed to strengthen public safety outcomes.  

The transition to NG911 does not change how residents access emergency services. In an emergency, dial 911 as always.  

For more information about fire services in Norfolk County visit norfolkcountyfire.ca.

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