Attention: Longer Wait Times for After‑Hours Emergency Call Centre

We are currently experiencing longer wait times with our after‑hours customer service call centre for emergency issues, including roads, sewer, water, parks, and facilities.

Residents can continue to report issues by calling 1‑877‑298‑5888, or by calling 519‑426‑5870 or 226‑NORFOLK and pressing 9 when prompted.

Please stay on the line—an agent will answer your call.

We appreciate your patience as we work to resolve this issue.

If you are experiencing an emergency (crime in progress, immediate risk, fire, medical crisis, etc.) call 911.