Norfolk County Paramedic Services
Norfolk County Paramedic Services provides pre-hospital advanced medical and trauma care as well as the transportation of patients from emergency incidents to appropriate healthcare facilities.
We provide services based on the individual’s needs with respect for human dignity within our defined areas and to the best of our ability and training.
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Administration Headquarters183 Main Street |
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Base 1 — Simcoe. 95 Culver Street.This base has the capacity to house three ambulances —ambulance manned 24 hours a day, seven days a week. A second ambulance is crewed 8 hours a day Monday to Friday. |
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Base 2 — Port Dover. 309 St. Patrick Street.This base is located next to the Port Dover Fire Hall. This location houses two ambulances, one crewed 24 hours a day, seven days a week. |
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Base 3 — Waterford. 294 Main Street S.This base is a shared facility, located in the Waterford Fire Hall. This location houses one ambulance crewed 24 hours a day, seven days a week. |
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Base 5 — Delhi. 789 James St.This location houses one ambulance crewed 24 hours a day, seven days a week. |
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Base 6 — Port Rowan. 1417 Hwy 59.This location houses two ambulances, one crewed 24 hours a day, seven days a week. |
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Base 7 — Langton. 18 Queen Street.This base is connected to the Langton Fire Hall but has separate ambulance quarters. This location houses one ambulance crewed 24 hours a day seven days a week. |
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It is the duty of each employee of Norfolk County Emergency Medical Services to:
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The Ministry of Health pays most of the cost of an ambulance trip for a patient who is injured or very ill. This applies to an air or land ambulance. The patient usually pays $45 of the cost, but there are some exceptions.
The Ministry pays ambulance costs over $45 for:
The patient must pay $240 for a land ambulance trip when:
Some people are fully covered for ambulance services if the trip is medically necessary and the patient could not travel by other means (such as family car, taxi or public transit). The $45 charge does not apply to those who are:
Why am I receiving a bill for ambulance service; isn’t the service free?No. Service is not free, but the majority of your ambulance bill is covered by the Ontario Health Insurance Plan (O.H.I.P.). When transported in a licensed ambulance, Ontario residents receive a bill only for that portion of the bill that is not covered by their health insurance. This fee is normally $45.00.How much does ambulance service cost?Normal land ambulance costs are billed at a rate of $240.00, of which all but $45.00 is covered by your Ontario Health Insurance.I am covered by O.H.I.P. but received a bill for $240.00. Why?O.H.I.P. insures ambulance transportation only for those trips that are medically essential. The hospital to which you were transported makes the determination as to whether your ambulance trip was medically necessary. If the doctor decides that you could have made your way to the hospital by another means, you will be billed for the full amount of the ambulance bill. This is necessary in order to ensure that the system is not abused and that the service is available to those who really need it.I am visiting from the United States, or from another country, and am not insured under O.H.I.P. How will I be billed?Anyone who is not a resident of Ontario, or is not insured under O.H.I.P., will be billed at the full, uninsured rate of $240.00. Some private health insurance carriers and travel insurance carriers may reimburse you for these costs. It is up to you to discuss this with your insurance carrier.I was visiting from another province when I needed an ambulance service. I do have health insurance under my own province’s scheme. Should I be receiving a bill?Yes. You will be billed at the uninsured rate of $240.00. It is your responsibility to recover any insured costs from your own provincial health insurance plan.Will I be billed for transfers from one hospital to another?There is no charge for this service for insured residents of Ontario. Similarly, there is no charge applied when a patient is transferred to a nursing home, home for the aged, or other designated special care facilities.I am on Home Care. Does this affect whether I receive a bill?Yes, in some circumstances. Patients being sent home on Home Care will not receive a bill for service, but subsequent calls for ambulance service which are not ordered by your Doctor will be billed. Whether or not you are responsible for paying these bills should be discussed with Home Care.When I had my accident, the Paramedics provided first aid care at the scene, but I refused to be taken to the hospital. Is there any charge for this service?There is no charge for this service. You will, however, be required to sign a form releasing Norfolk EMS and its’ employees from any liability arising from your refusal to go to the hospital. |
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Norfolk County Paramedic Services is a “health information custodian” for the purposes of the Personal Health Information Protection Act, 2004 (PHIPA). In accordance with PHIPA and the Health Protection and Promotion Act (HPPA), we collect personal health information (PHI) about you directly from you or the person acting on your behalf. The personal health information that we collect may be in various forms and may include, for example, your name, date of birth, address, health history, and the care you received from NCPS paramedics. Personal health information is collected, from other sources, only with your consent or directed by legislation or legal requirements. |
How is my Personal Health Information Used and Disclosed?We use and disclose your personal health information to:
What are my rights as a client?You may withdraw your consent for the following uses:
How we protect your personal health information
Who do I contact for more information about my rights as a client? For more information about PHS’ privacy practices or to raise a concern you have with your practices, please contact:
You have the right to contact the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at:
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Requirements
In Ontario, any person who would like to become a paramedic must attend a recognized college or university paramedic program. All accredited college and university Primary Care Paramedic programs are 2 years in length. Generally, colleges require the following prior to the start of their program:
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Medical, Vision and Hearing "Class F" Drivers License Requirements
Medical, Vision and Hearing requirements are determined by: The "Class F" (Ambulance) Drivers license medical must be repeated as follows:
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Medical Requirements
Medical Requirements are set out by the Ontario Ministry of Health Physical Requirements Physical requirements should follow best-practice guidelines as established by researchers at Wilfred Laurier University. |
