Ride Norfolk logo with bus icon

Taking Ride Norfolk Transit means you’re sharing space with other passengers and our operators. Here are some basic etiquette tips to help make everyone’s trip as enjoyable as possible:

Accessibility Lift
Ride Norfolk vehicles are equipped with a lift at the front of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevent them from boarding through the main doors. The lift can be deployed by the bus operator upon request.

The usable platform for the lift is 30” x 44” and the weight limit for the lift is 800 lbs.

If your mobility aid meets the length, width, and weight requirements there are factors such as maneuverability that may affect your ability to properly board the bus. You must be able to maneuver your mobility aid into the designated areas on the bus.

The final decision concerning if mobility aid can be safely loaded onto the bus will be at the discretion of operator.

 

Bags and Backpacks
Passengers with bags or backpacks are asked to be considerate of other passengers while maneuvring on and off the bus. While seated, bags should be held on the passenger’s lap. Bags, backpacks and other personal items may not occupy a seat or block aisles and exits.

 

Buggies and Large Articles
Shopping buggies and other large articles may be allowed on the bus at the operator’s discretion and if there is space. The operator has the authority to refuse such objects at any time that he/she feels safety may be compromised.

 

Courtesy and Priority Seating

Ride Norfolk is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration, and equal opportunity.

Ride Norfolk recognizes the diverse needs of all our riders and will respond by striving to provide services that are accessible to all.

 

Priority Seating

Priority seating is located at the front of the bus. These seats are reserved for people of all ages with disabilities and mobility challenges. Ontario Regulation 191/11 requires that passengers, other than persons with disabilities must vacate these seats if its use is required by a person with a disability.  These seats are marked on Ride Norfolk vehicles by signs on the wall.

 

Dangerous Items, Materials and Containers
Firearms and other weapons are not permitted on Ride Norfolk vehicles, at shelters, or stops. Toxic, flammable or hazardous substances or materials are also not permitted with the exception of medically necessary materials. Individuals found with these items in their possession may be asked to leave the bus or Norfolk County property. The proper authorities will be notified if the item is deemed as a threat to others.

 

Food and Beverages
If you are going to eat or drink on the bus, please be tidy and take your garbage with you to properly dispose of in a garbage or recycling bin. Alcoholic beverages are prohibited on the bus and at all transit stops.

 

Keep Aisles Clear
Travelling with bags, parcels, laptops, strollers or other items is acceptable on Ride Norfolk, but please remember to keep the aisle clear so people can move through the bus safely and easily. Please keep free seats clear of items and available for someone to use.

 

Lost and Found

Ride Norfolk is not responsible for lost, stolen or damaged bus passes. The owner is responsible for replacing these items at their expense.

All lost items that are found by transit staff will be kept up to 90 days. If you believe you lost an item on the bus, contact the Public Transportation Coordinator.

 

Noise

Talking on your cell phone is acceptable behaviour while riding the bus, but keeping your conversation at a respectful volume for your own privacy and for the courtesy of other passengers.

Passengers using audio/visual equipment are asked to use earphones and adjust the volume accordingly so as to not disturb other passengers or the operator, and as determined by the operator.

 

Operator

Exercise courtesy towards the driver and passengers alike. Refrain from engaging the driver in unnecessary chit-chat when the bus is in motion. Do not ‘hover’ behind or beside the driver’s seated area.

Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.

 

Rider Definitions

Child 
Children under 5 and accompanied by an adult.

Student
A person between the ages of 6 and 18 who attends an elementary or secondary school. All secondary students must present their valid “STUDENT Photo I.D. Card” using a student fare. Student fares also apply to Simcoe Fanshawe College students.

Senior
Available to Senior Citizens, age 55+. Government Senior Citizen I.D. Cards will be honoured as proof of eligibility.

Support Person
A support person is someone who accompanies a person with disabilities on the bus.

 

Recreational Gear

Passengers on Ride Norfolk vehicles and at shelters or stops are not permitted to wear inline skates or roller skates or to use skateboards. These items should be removed and safely held at all times to prevent them from becoming a hazard. Ice skates should have ice guards or be properly enclosed in a bag.

Bicycles are permitted on the bus provided there is available room to store and secure them, safely.  This decision is left to the Ride Norfolk operator.

 

Refunds
No refunds shall be issued for persons who have purchased individual tickets.

Persons or agencies that have purchased bulk tickets (5 tickets or more) shall be entitled to a full refund under the following circumstance:

  • Ride Norfolk discontinues services and the person or agency submits their unused tickets with a written request for refund. Include full contact info including name and mailing address. The refund cheque will only be sent to the address provided.

Request must be received within 60 days of the cancelation of service.

Requests for refunds of bulk tickets shall be directed to attention of:

 

Respectful Behaviour Required

Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.

  • Shirts and shoes must be worn.
  • Passengers must refrain from using profanity.
  • Riders may not interact rudely with the operator and other passengers or behave in an aggressive or intimidating manner.
  • No horseplay is permitted, and please keep your feet off the seats.

Please be respectful of your fellow passengers.

 

Service Animals and Pets

Passengers who require the support of a service animal are permitted to bring their service animal on Ride Norfolk vehicles. For the safety of all passengers, service animals must be securely leashed and under the care and control of the owner at all times. An operator may ask for confirmation of service animal certification. When service animals are present, please remember:

  • Do not distract or interact with the animal. It is a working animal and must pay attention at all times.
  • Be aware of the service animal and give it enough space, and avoid stepping on or bumping the animal.
  • Respect the other person’s need for the animal.

Note: Pets in carriers are permitted on Ride Norfolk vehicles.  Other animals are at the discretion of the operator.

 

Smoking

Smoking is strictly prohibited on any Ride Norfolk vehicle and at all transit stops.

 

Storage of Assisted Devices and Mobility Aids

Where room is available and safe storage is possible, transit operators will ensure assistive devices/mobility aids are safely stored and secured within the bus.

Walkers, canes, etc. should never obstruct the free flow or safety of other passengers in the aisle or entrance/exit area of buses. Passengers using crutches, walkers, or other mobility aides are requested to fold or stow the aid in a safe place.

 

Strollers

The boarding and unloading of a stroller is the responsibility of the passenger. For the safety and well-being of young children in strollers, as well as other passengers and the operator, these guidelines must be followed:

  • Passengers may park strollers in the wheelchair accessible area only if the area is NOT required by priority passengers. Riders with strollers must vacate these seats if they are requested to do so by passengers with priority requirements.
  • Passengers should lock the wheels of the stroller and remain in firm control of it at all times.
  • The stroller should not obstruct the aisle or impede the flow of passengers.
  • Strollers too large, or that result in passengers not being able to access seats or exits, must be folded and stowed at the front or back of the bus as space permits.
  • Children should be seated or held securely on an adult’s lap and strollers must be folded.
  • Play buggies, plastic pull-along carts, and wagons are not permitted at any time.
  • Strollers may be denied if they will limit passenger access once on board the bus. Passengers should be aware that if the bus cannot accommodate their stroller, they may need to wait for a later bus or choose an alternate form of transportation.

 

Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using Ride Norfolk. There shall be no charge to support persons accompanying a person with a disability while using Ride Norfolk Transit.

Ride Norfolk may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

 

Ticket Definitions
In Town: Getting on and getting off in the same town. If a rider gets on and gets off in the same town they are required to pay an In Town fare regardless of where the bus has traveled during the ride.

Out of Town: Getting on and getting off in different towns.

 

Transfers
  • A Transfer can be requested by passengers and issued by the bus operator when a passenger boards the bus using an out of town ticket or pays $6.00 fare
  • Transfers will not be issued to passengers presenting an in town ticket or paying an in town fare ($2.50)
  • A transfer can only be used to continue a trip
  • Transfers cannot be used for the return trip to the rider’s original boarding location
  • The operator will write the date and location issued on the transfer ticket
  • Transfers must be requested by passengers
  • Transfers are only valid on the date issued

 

Transit Stops
In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However, the final determination of the safe location will be at the operators discretion.

 

Winter Weather

Ride Norfolk service will not operate if the weather and/or road conditions are deemed unsafe for vehicles. Service will be cancelled if:

  • Grand Erie District School Board closes schools or there is no school bus transportation for Zone 1 (Norfolk County) due to weather conditions
  • The Public Transportation Coordinator (PTC) deem, the Bus Driver and/or Norfolk County Roads Department deem the roads unsafe for Ride Norfolk Service to operate.

If possible, the decision to cancel the daily service due to weather conditions will be made prior to the start of daily service (8:00 AM).

The PTC will inform the public by:

  • Contacting MyFM 98.9 (Simcoe Radio) and having the cancellation announced
  • Updating the Ride Norfolk website, Facebook page, and Twitter page announcing service cancellation
  • PTC voicemail will note the cancellation of the service

 

We welcome suggestions to improve our service. Please contact the Public Transportation Coordinator at 519-428-3178 or transit@norfolkcounty.ca