Accessibility Standards
The Accessibility for Ontarians with Disabilities Act was passed in 2005. Its goal is to make Ontario accessible for people with disabilities by 2025.
There have currently been five standards developed under the AODA:
- Customer Service
- Transportation
- Information and Communications
- Employment
- Built Environment
The following lists provides resources and information on each standard.
Customer Service Standard
- Information on the Customer Service Standard
- Accessibility Standards for Customer Service (Ontario Regulation 429/07)
- Public sector organizations to comply by January 1, 2010
- Private sector organizations to comply by January 1, 2012
Integrate Accessibility Standards Regulation
- Integrated Accessibility Standards Regulation (Ontario Regulation 191/11)
- Information and Communication/Employment/Transportation/ Design of Public Spaces
- Ministry AODA Compliance Wizard - It will help you find out what you have to do to comply with Ontario’s accessibility law.
Transportation Standard
- Information on the Transportation Standard
- Requirements phased in between 2012 and 2017
Information and Communication Standard
- Information on the Information and Communication Standard
- Requirements phased in between 2012 and 2025
Employment Standard
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Requirements phased in between 2012 and 2017
Built Environment Standard
- Accessibility Standards for the Built Environment focus on removing barriers in two areas including public spaces and buildings.
- Design of Public Spaces Standards (Amendment to Ontario Regulation 191/11 – Enacted January 1, 2013)
- Enhancements to accessibility in buildings will happen at a later date through Ontario’s Building Code, which governs new construction and renovations in buildings.
- Final Proposed Built Environment Standard





