Risks of Hydrogen Sulphide

Hydrogen sulphide (H2S) is a colourless gas that smells like rotten eggs. At very high levels, hydrogen sulphide can be flammable and lethal.

If there is a leak of hydrogen sulphide or other hazardous chemicals in your area, contact the Spills Action Centre of the Ministry of Environment by calling 416-325-3000, 1-800-268-6060 (toll-free), or 1-855-889-5775 (TTY).

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Emergency Information Vial

When you need emergency assistance, having your medical history and medicine information in one place may save your life!

What is it?

The Vial of Life program is being reintroduced to Haldimand and Norfolk in conjunction with first responders and community partners. The program allows individuals to have their most up-to-date pertinent medical information in their home for paramedics to reference during an emergency. Paramedics can then assess and apply the most appropriate care and drug treatment as quickly as possible, increasing the patient’s chances of a more positive outcome In an emergency, time is of the essence.

Safety Tips for Emergency Lighting and Heating

During a Power Failure

In recent years very few people have frozen to death in their homes. However, many people have suffered from carbon monoxide poisoning, smoke inhalation or burns incurred through the inappropriate use of emergency devices. When your power is out, you may be introducing potential hazards to your home so you must take extra precautions to make sure that everyone stays safe.


  • If you use candles, make sure you keep them away from all combustible materials.

72 Hour Emergency Survival Kits

During an emergency or disaster is not an appropriate time to worry about having adequate water, batteries or food. While it is not advisable to maintain a supply of perishable items, there are many items that we can have on hand to be prepared in the event of an emergency.

Any large plastic container (such as the rubbermaid or similar boxes with lids available at any department store) is an excellent way to store our emergency survival kits.

Emergency Preparedness

Be Prepared – Plan for Emergencies

In your day-to-day living, disasters may seem a distant possibility. Yet natural disasters such as floods or tornadoes, technological or environmental accidents such as chemical spills, or service disruptions such as power failures during the winter can strike any community, including yours, at any time.

Expect the unexpected and plan for it. Knowing what to do when a disaster strikes will help you better control the situation and be in a better position to recover more quickly. 

Emergency and Policing Services

The Norfolk County Emergency Services Division is setup to provide prompt and professional services in the event of medical emergencies, fires, disasters, accidents or any other event that can threaten the public’s safety and welfare.

The Emergency Services of Norfolk County include the following

The Administrative Headquarters is located at:

183 Main Street
Delhi, Ontario
N4B 2M3
Phone: 519-426-5870 or 226-NORFOLK
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9-1-1 Information

What happens when I dial 9-1-1?

The term 9-1-1 (Nine-One-One) is often used as kind of a generic term to describe the entire process of dispatching of Police, Fire, and Ambulance services to emergencies. Although that is true to some extent, it is an over-simplification of how the summoning of emergency responders really happens! So, how does 9-1-1 really work?

When you dial 9-1-1 on a hard-wire phone (not on a cell telephone) the local telephone service provider, usually Bell Canada, recognizes 9-1-1 as a valid telephone number.

Become a Paramedic

For those interested in a career as a Paramedic.

The Ambulance Act Of Ontario has certain criteria that must be met prior to being certified by the government to work as a Paramedic in Ontario.

  • An Ontario Secondary School graduation diploma, or Equivalent.
  • The ability to read and write the English language fluently.
  • A valid driver’s license that authorizes the person to drive an Ambulance. E.g. Class F.

Operational Policy

It is the duty of each employee of Norfolk County Emergency Medical Services to:

  1. Serve the ill, injured, general public and fellow employees in a responsible and conscientious manner;
  2. Ensure the safety of patients and provide the most appropriate care within training and skills;
  3. Respect the rights of patients and ensure patient confidentiality is maintained;
  4. Maintain a constant state of readiness to respond to medical emergencies;