Recreation Customer Service
You can connect with us in person, online, by phone or by email.
|Simcoe Recreation Centre
182 South Drive
|Visit the Recreation Home Page or visit ENCORE for
|During business hours
|Monday||7:00 a.m. - 6:30 p.m.|
|Tuesday||7:00 a.m. - 6:30 p.m.|
|Wednesday||7:00 a.m. - 6:30 p.m.|
|Thursday||7:00 a.m. - 6:30 p.m.|
|Friday||7:00 a.m. - 4:00 p.m.|
|Saturday||8:00 a.m. – 1:00 p.m.|
Online registration for Summer 2022 recreation programs, summer camps and swimming lessons will open on May 3, 2022, at NOON. Program information is now viewable on ENCORE.
The deadline to register is one week prior to the start date and is on a first-come, first-serve basis.
Register early to avoid disappointment. Programs and courses may be cancelled due to low registration. All registrations require pre-payment.
An active ENCORE account is required to register online.
If you run into difficulty or require a staff-assisted registration, we are here to help. Contact the Recreation Customer Service team by calling 519-426-8866 ext. 2233 during our hours of operation.
The spot will be reserved for you, and you will be required to complete the registration and payment within two business days.
After that time, the spot will be reserved for the next person on the waitlist.
During periods of inclement weather, Norfolk County makes every effort to keep facilities open during our regular business hours.
When a decision to close facilities is made staff will make every effort to notify our registered participants. The main message at 519-426-8866 ext. 2233 will also be updated with a recorded closure message.
Closure messages will be posted on Recreation's Facebook page and Twitter feed. Cancellations may be announced on myFM 98.9.
Program credits will automatically be applied. Refunds will be issued if requested.
Cancellations due to unforeseen circumstances including, but not limited to: insufficient registrations, staffing levels, equipment failure, emergencies, pool fouling, may occur from time to time.
We do our best to minimize these cancellations and we will try to notify participants with as much notice as possible. If this occurs a credit will be automatically applied to your account. There will be no refunds.
Withdrawals for Rec Programs/Swim Lessons will be permitted up to 7 days before the start of the program or session. A full program credit or refund is available with no administrative fee.
Withdrawals requested less than 7 days before the start of the program will receive a refund or program credit, less a $15 administration fee.
Withdrawals requested after the start of the program will only be considered for extended absences due to injury or other extenuating circumstances. If approved, a pro-rated credit less a $15 administration fee will be applied to the account. There will be no refunds.
To withdraw from any recreation program or swimming lesson and request a refund/credit, simply contact our Recreation Customer Service.
All program credits on account must be used within 2 years of the applied date.
Withdrawals from pre-registered Drop-In Programs can be completed at any time before the start of the program through our new Online Self-Withdrawal for Drop-in Programs option. Credits will be applied directly to your account.
Transfers and Late Program Entry are subject to availability and any difference in fees must be paid at the time of transfer. Some single-day programs, workshops or programs with progressive learning or evaluation may not allow late entry.