Norfolk County Paramedic Services is a “health information custodian” for the purposes of the Personal Health Information Protection Act, 2004 (PHIPA). In accordance with PHIPA and the Health Protection and Promotion Act (HPPA) we collect personal health information (PHI) about you directly from you or the person acting on your behalf. The personal health information that we collect may be in various forms and may include, for example, your name, date of birth, address, health history, and the care you received from NCPS paramedics. Personal health information is collected, from other sources, only with your consent or directed by legislation or legal requirements.

How is my Personal Health Information Used and Disclosed?

We use and disclose your personal health information to:

  • Treat and care for you
  • Conduct quality activities
  • Plan, administer and evaluate programs or services
  • Compile statistics
  • Comply with legal and regulatory requirements
  • Notify you of an appointment or change to an appointment
  • Fulfil other purposes permitted or required by law
  • Conduct client satisfaction surveys
  • Facilitate the federal and provincial government goals of providing Canadians with an electronic health record.

What are my Rights as a Client?

You may withdraw your consent for the following uses:

  • Client satisfaction surveys
  • Some federal/provincial electronic health records systems
  • The disclosure of your personal health information to other health care providers who provide health services
  • Voluntary health programs

You may access and correct your personal health records.  Please contact the Norfolk County Supervisor, Information and Privacy for more information on accessing, correcting or withdrawing your consent.

How we Protect your Personal Health Information

  • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use and disclosure.  All personal information records, paper or electronic, are stored, archived and/or destroyed according to the Norfolk County Records Retention Bylaw 2007-14 . All documents are stored in locked cabinets, vehicles and offices.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance
  • We take steps to ensure that everyone who performs services for us, protects your privacy and only uses your personal health information for the purposes to which you have consented.

Who do I contact for more information about my Rights as a Client?

For more information about PHS’ privacy practices or to raise a concern you have with your practices, please contact:

Kevin Klingenberg, Information and Privacy Coordinator

519-426-5870 Ext. 1261



You have the right to contact the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at:

Information and Privacy Commissioner

2 Bloor Street East, Suite 1400

Toronto, ON, M4W 1A8

Phone: 416-326-3333 or 1-800-387-0073

Fax: 416-325-9195