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Update: On October 3rd, 2020, the Ontario government updated Regulation 364/20 with new, stricter mask regulations. 

Masks will now be mandatory throughout the province in all indoor public areas, on transit, and in workplaces where physical distancing isn’t possible. This applies to everyone over the age of two.

Information about face coverings and face masks from the Ontario government. 

Norfolk County’s bylaw expired October 21, 2020.

In an effort to prevent the spread of COVID-19,  masks or face coverings are required to be worn in all enclosed public places in Norfolk County as of July 24.

Read the announcement here 

Learn more:

Why wear a mask?


When worn properly, a person wearing a non-medical mask or face covering can reduce the spread of his or her own infectious respiratory droplets. Mask use should be combined with other protective measures, such as physical distancing, hand washing, not touching your eyes, nose, or mouth with unwashed hands, and staying home if you are sick.

Learn more about wearing a mask to prevent the spread of COVID-19 here.

What kinds of places are covered by the bylaw?

The bylaw requires all those who operate an enclosed public place (any place where goods or services are available in a building or portion of a building and is accessible to the public) to adopt a face mask policy. 

Examples of such places include (but are not limited to) grocery stores, malls and plazas, convenience stories, recreational facilities and gyms, theatres and personal service settings.

How does an operator comply with the bylaw?

Those who operate an enclosed public space must do three things:

  1. Adopt a policy (download sample) requiring people to wear a mask before entering an enclosed public space (and upon request, provide a copy of the policy to bylaw officers)
  2. Post signage at all entrances containing the following text (download the poster):





  3. Ensure all staff are trained in the policy and bylaw (download sample training log)

Learn more here

Who is exempt from wearing a mask?


The bylaw provides exemptions for:

  • children aged two years or younger and those between three and five who cannot be persuaded to wear a mask
  • those with underlying medical conditions which inhibit their ability to wear a mask
  • those unable to place or remove a mask without assistance
  • employees working in staff only areas, behind physical barriers, or who can maintain a six-foot distance from others
  • those who are reasonably accommodated by not wearing a mask in accordance with the Ontario Human Rights Code
  • paramedics, fire fighters or police officers acting in the course of their duties

The temporary removal of a mask is allowed during eating and drinking or while engaging in athletic or fitness activity.

Are any enclosed public spaces exempt from the bylaw?


A small number of spaces are exempt from Norfolk County’s bylaw. Masks may still be required in these areas, however, as operators may have their own mask policies in place.

Exempt areas include:

  1. day cares, child care facilities, day camps for children, schools, and post- secondary institutions;
  2. private and public transportation (Ride Norfolk’s policy requires the use of a mask on board the bus);
  3. hospitals, independent health facilities and offices of regulated health professionals;
  4. buildings from which services are offered by the municipality, the Province of Ontario or the Federal Government of Canada (Norfolk County’s policy requires the use of a mask inside County facilities)

Are masks required at Norfolk County facilities?


Yes, the use of face masks is required inside public areas of Norfolk County facilities, including:

  • the customer service area of the Robinson Administration Building
  • Waterford Tricenturena
  • On board Ride Norfolk buses

Learn more about wearing a mask while accessing Norfolk County services here.

I have more questions. Who can I contact?


If you still have questions about Norfolk County’s mask bylaw, and how it impacts you or your business, email covid-19@norfolkcounty.ca