Below are the answers to some of the most frequently asked questions about Norfolk County’s services during the pandemic.

For information about what is – and isn’t – allowed under the Emergency Measures and Civil Protection Act, or by provincial or other order visit the Haldimand-Norfolk Health Unit’s COVID-19 page

Click here to learn more about the Roadmap to reopening Ontario issued.

 

     What is the contact information for Norfolk County information and services?

 You can reach the County through the following channels:

  • Phone: 519-426-5870
  • Health and Social Services: 519-426-6170
  • Email: askus@norfolkcounty.ca
  • In-person services will be offered at Suite 100, 185 Robinson Street, Simcoe, Monday – Friday, 9:00 am – 4:00 pm.  Active Covid-19 screening is mandatory to access in-person services. 

Permits and Licensing


     Can I still apply for a marriage licence?

  • Due to COVID-19 protocols, we are encouraging pre-arranged appointments to obtain a Marriage Licence.
  • Appointments can be made by contacting ServiceNorfolk by Email askus@norfolkcounty.caor by telephone 519-426-5870 ext. 0.
  • More information on Marriage Licences, the application form and required documentation can be found on the Marriage Licence and Civil Ceremonies


      Where can I get a dog licence?

  • Dog licences are available at all Norfolk County Public Librarylocations,ServiceNorfolk and some area pet stores. Proof of spay/neuter and rabies vaccinations is required.

 

      What about business licencing?

  • Renewals and new applications will be accepted via mail or drop-off.
  • Please ensure the cheque is accompanied with the complete application. Allow 2-3 weeks processing. 
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 1357 for information

      Can I still book a civil marriage ceremony?

  • Civil ceremonies have been suspended until further notice
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 6269 for information

      Will I be able to obtain a burial permit?


  • Yes, burial permits can be obtained at the Robinson Administration Building through ServiceNorfolk or by contacting the Clerk’s office.
  • Email askus@norfolk.ca or clerks@norfolkcounty.ca or call 519-426-5870 ext. 6269 for information.

     Can I still get documents commissioned?


  • Commissioning Services are available at the Robinson Administration Building now by Service Norfolk Agents.
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 6269 for information.

      Can I still inquire about Freedom of Information and/or file a request?

  •  Freedom of Information requests and payments may be dropped off at the County Administration Building drop-box located beside the Council Chambers Entrance on the Talbot Street side of the building. 
  • For more information please contact Norfolk County’s Clerk, by emailing FOI@norfolkcounty.ca or call 519-426-5870 ext. 1228

      Can I obtain a lottery license?


By-Law


      Will By-Law Enforcement services continue?

 

  • Residents can report non-compliance with public health orders by calling 519-428-8019.
  • Please report all other matters using the By-Law Request for Information or Complaint Form 
  • For after-hours emergency assistance please contact 1-888-310-1122 (OPP)


Building permits and planning


      Can I still apply for planning permissions? Are pre-consultations occurring?

  • Applications can still be made for planning applications, and the department is still available for consultation and inquiries via telephone and email. Please see the Planning Department webpage for further information about all planning processes and for contact information
  • Before you submit any type of planning application, please contact the Planning Department to confirm processes and requirements for an application.  Planning applications may be submitted electronically to the applicable Planner or to planning@norfolkcounty.ca.
  • Pre-consultations continue to be held virtually multiple times a month on Wednesday afternoons. Pre-consultations are required for all development applications (not including a Committee of Adjustment application or unless waived by the Director of Planning), are scheduled in advance and require the payment of an associated fee. Anyone interested in scheduling a pre-consultation meeting should first reach out to the planning department to discuss their proposal with a planner by emailing planning@norfolkcounty.ca..
  • For all general inquiries to planning please email planning@norfolkcounty.ca

If you are looking for zoning information, it is available on the website at https://www.norfolkcounty.ca/government/planning/. If you are looking for written confirmation of zoning for a particular property, zoning inquiry form requests can be found here you can request here https://www.norfolkcounty.ca/government/planning/new-zoning-by-law/

 

     I have received notice and/or a notice sign up in the community identifying a planning application. Can I still participate in this process? Are the meetings still happening?

 

Public participation in planning applications is encouraged and still possible despite the pandemic. Public meetings such as the Committee of Adjustment or Public Hearings still occur monthly, however they are held virtually. Members of the public can participate in the meetings directly via the internet or by calling in, and participation via written letters/emails is also still encouraged. Reach out to the planner/staff person listed as the contact on the notice sign/letter to learn more about individual applications and the related public process. Alternatively, email planning@norfolkcounty.ca for general questions about the public planning process.  See this page for more information about meetings: https://www.norfolkcounty.ca/government/public-hearing/

 

 

  Can I still apply for building permits? Are inspections continuing?

  • The Building Department Technical Counter is now open (as of March 14th).
  • Complete building permit applications can be submitted electronically to permits@norfolkcounty.ca.
  • Building Permit Application Forms can be found on our website at Forms, Permits and Licence Application.
  • Permits are being received, reviewed and issued by staff in the normal course. 
  • Inspections are being conducted following local and provincial guidelines. 
  • To request an inspection, please email inspections@norfolkcounty.ca or call 519-426-5870 Ext. 4677 (INSP)
  • For all general Building inquiries please email permits@norfolkcounty.ca or call 519-426-5870 Ext. 6016


Provincial Offences Court


    Is the POA court house open?

 

  • The customer service desk at the Provincial Offences Office is open for in-person services at suite 100, 185 Robinson Street, Simcoe. 
  • All business may also be conducted via telephone or email – or by downloading forms online.
  • Additional information regarding POA can be found here.
  • Payments may be made online at www.paytickets.ca.
  • Email poa@norfolkcounty.ca or dial 519-426-5870 ext. 2506 for information.

Procurement


      Can businesses continue to submit bids on County procurement projects?

  • Bidders are advised that Norfolk County transitioned to a fully electronic bidding process to source for goods and services making it easy for vendors to review, register, download and submit bids online in one bidding system. 
  • This bidding process will continue through Norfolk County’s Bidding Opportunities website.  
  • For general inquiries, vendors may contact the Purchasing Department at purchasing@norfolkcounty.ca or call 519-426-5870 ext. 2549.

Deliveries 


      I am scheduled to make a delivery at a County building. Will deliveries still be accepted?

  • Deliveries can still be made to County buildings and contact information will be posted on the door.

Fire Department


      Can I burn yard waste?

  • Before calling 911 to report a grass fire or perceived illegal open-air burn, members of the public should consider the situation and make every reasonable effort to ensure they are reporting an actual emergency.
  • Responses to yard waste fires will be subject to either a cost recovery invoice of $486 per responding fire truck per hour and could result in charges under the Ontario Fire Code that carry maximum fines of $50,000 for individuals and $500,000 for corporations.
  • Burn permits can be obtained by speaking with a ServiceNorfolk Agent by calling 519-426-5870 ext 0 or emailing askus@norfolkcounty.ca.  Please allow 3-5 business days for the issuance of a burn permit.  
  • This Burning By-Law Quick Guide will help explain what is permitted and what is not.

Heritage and Culture


      Are museums open?

  • Norfolk County Archives is open.  Appointments are not required but are encouraged for researchers so that staff can prepare material in advance to better assist you during your visit.  Appointments can be pre-booked online here.
  • Port Dover Harbour Museum and the Waterford Heritage & Agricultural Museum are open.  Delhi Tobacco Museum & Heritage Centre will open on April 7th.  Please check museum websites for days and times.


Recreation

 

    Are trails open

  • Yes, trails are open.

    Can I go to the park?

  • Yes, Parkland and playgrounds are open.

     Are other recreational amenities like basketball courts and soccer fields open for use?

  • Yes, recreational amenities like basketball courts soccer fields are open.

     Are arenas open?

  • Yes, all arenas are open.


      Is the pool open?

  • Yes, the Annaleise Carr Aquatic Centre is open. 
  • Capacities may still be restricted until further notice. 

 

     What about swimming lessons?

  •  The most up-to-date information about swimming lessons can be found here
  • For more information, contact Customer Service recreation@norfolkcounty.ca or by calling 519-426-8866 ext. 2233

     How do I apply for a refund for recreational programming?

  • Please contact Customer Service at 519-426-8866 x 2233 Monday to Friday 8 a.m. to 4:30 p.m. – or email recreation@norfolkcounty.ca


     Will my Swim or Fitness Pass be extended?

  • Unlimited Use Term Memberships ARE AVAILABLE and can be utilized during the pre-registration requirements. Memberships can be purchased online through ENCORE or at the SRC Customer Service desk.
  • Pass cards are NOT accepted at this time. Unfortunately pass cards with a numbered amount of entries is not compatible with pre-registration requirements in our new ENCORE system. Pass cards will become available for purchase once pre-registration requirements are lifted and in-person registration is once again available.
  • Staff are continuing to move account credits from client accounts in NORA/Class to ENCORE. If you feel that you should have a credit on your ENCORE account and you do not see it, please reach out to our Customer Service team at recreation@norfolkcounty.ca or by calling 519-426-8866 ext. 2233

     Can I still make payments on outstanding accounts?


 

Halls and community centres


     Are halls and community centres open?

  • Community Halls and Meeting spaces are open for rental.


Seniors Centre


     What is the status of the Simcoe Seniors Centre?

  • The Simcoe Seniors Centre, located at the Simcoe Recreation Centre is expected to reopen on February 28.
  • Please call 519-426-8866 ext. 2888, or click here for program or membership information.

     What is the status of the Delhi Friendship Centre?

  • The Delhi Friendship Centre is open for rentals.
  • Delhi Seniors Programming has resumed. Click here for more information. 

Cemeteries


     Am I permitted to visit cemeteries?

  • All cemeteries are open.

     A loved one has just passed away. How can I purchase a plot at Oakwood Cemetery?

  • Plot purchases can be arranged by dialing 519-426-5870 ext. 2214.

     Who do I contact to arrange a burial at Oakwood or other Norfolk County cemeteries?

  • For more information please dial 519-426-5870 ext. 2214.

Marinas


     Can I visit the marina?

  • As of October 15, 2021, Port Dover Harbour Marina and Port Rowan Harbour Marina will be closed for the season.
  • Only winter patrons will have access to the Port Dover Harbour Marina.
  • Port Rowan Harbour Marina has no winter storage, but the ramp will stay open during off season.
  • Both marinas will reopen to the public on May 1, 2022. 
  • Learn more.

Forestry


     Will Forestry Services be impacted?

  • Forestry services will continue to operate as usual, however, staff will be limiting in-person site meetings where possible.
  • For more information contact 519-426-5870 ext. 2224.

Hunting


     Can I go hunting?

  • Norfolk County bush lots are open for public use and hunting.
  • You may hunt on your own private property or property you’ve been granted permission.
  • To find out more please contact Norfolk County directly at 519-426-5870 ext. 2200.

Ride Norfolk


     Is Ride Norfolk service impacted?

  • Ride Norfolk will continue to operate under the existing schedule.
  • Patrons must continue to wear masks while on board.
  • For more information contact Ride Norfolk by email at transit@norfolkcounty.ca or call 519-428-3178 or online at norfolkcounty.ca/transit.

Garbage and recycling


     Is curbside garbage and recycling pick up impacted?

  • Curbside garbage and recycling collection services will not be impacted at this time and will continue to operate as usual using the following precautions: 
    • Do NOT place used rubber gloves, face masks, tissues and napkins, in your recycling box. These items should be placed in your GARBAGE. Wash your hands afterward.
    • Bag all waste. Do not place waste loosely in garbage containers
    • If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even items that you normally place into your Recycling Boxes (eg. water/beverage bottles, pop cans, milk/juice cartons, etc.)
    • All garbage must be bagged, including garbage in cans. Any garbage that isn’t bagged will not be collected.
  • Email pwcustomerservice@norfolkcounty.ca or dial 519-426-5870 ext. 0 for more information.

     Are transfer stations still open?

  • The Simcoe Transfer stations is open.
  • For hours, fees, locations and additional information visit the Transfer Station page.

Public Works


     Will road and sidewalk maintenance continue?

  • Road and sidewalk maintenance and repairs will continue as necessary.

     Will scheduled construction projects be impacted?

  • Construction projects will not be impacted and will continue as usual.

     How do I report an issue with a streetlight?

  • All Outages of Norfolk County streetlights should be reported online or to ServiceNorfolk by calling 519-426-5870 ext 0 or emailing askus@norfolkcounty.ca
  • You must provide the Street Name, Town or Village, and SL# (which appears on the yellow plate located on all of our streetlight poles).
  • Standard repairs can take up to 30 days to complete.

     Are water and wastewater services impacted?

  • Water and Wastewater services will not be impacted and will continue to operate as usual.


     What if I am unable to pay my water and wastewater bill at this time?


     Wastewater reminders

While most of us are spending more time at home than usual due to COVID-19, nobody wants a situation that would force you out of your home where you are safest.  Our municipal sewer systems are built to handle human waste and toilet paper that is specifically designed to deteriorate quickly.  Anything else put down your toilet or sink can cause problems that lead to clogs, blockages and wastewater equipment damage, which could shut down sewer systems.

The following items should never be put down the toilet or sink:

  • Disposable/Flushable wipes
  • Floss
  • Tampons and feminine pads
  • Disposable diapers
  • Band-aids
  • Grease, oil and fat
  • Medication
  • Condoms
  • Hair
  • Kitty litter
  • Cotton balls and swabs
  • Cigarette butts

Council   


     Are Council meetings still taking place?


Donations


      How can I make a donation to assist Norfolk County's efforts in response to COVID-19?

  • Donations are appreciated and income tax receipts will be issued at year-end for donations of $20 or more in accordance with Policy FS-07. Donations by cheque made payable to the Corporation of Norfolk County should be forwarded to County administration buildings listed.
  • Click here to make payments through Paypal 

Public Health 


     Where do I take my water sample?

  • Where do I take my water samples?- Simcoe
    • Bottles can be dropped off at:
      • 12 Gilbertson Drive Simcoe, Ontario
      • Monday-Thursday 8:30 am – 4:30 pm
      • 519-426-6170 / (519) 426-6170, Ext. 3231 or Ext. 3245.

    *Please note that samples are never accepted on Fridays or holidays.

    Dunnville Office Information:

    Public Health 
    Where do I take my water samples?- Dunnville

    • Bottle can be dropped off at:
      • 117 Forest St. E, Dunnville, ON, N1A 1B9
      • Tuesdays through Thursday 8:30 A.M. -4:30 P.M., Friday’s until 12:00 P.M.
      • 905-318-6623 ext. 3738 (Dunnville Reception) or 3231 / 3245 (Environmental Health Team)

    *Please note that samples are never accepted on Mondays, after 12:00 P.M. on Fridays or holidays.

 


Assistance for businesses


     Is there any funding available to support local businesses through the pandemic?

  • Applications for the Ontario Business Costs Rebate Program in respect of December 2021 to February 2022 closed on March 14, 2022.
  • Some federal programs are active until May, including Wage and Hiring Support as well as Rent and Property Expense Support.  There are also some ongoing sector-specific programs. A list of programs is available here
  • Businesses should consider subscribing to the monthly Norfolk Business Bulletin, which includes a business supports section. To register, click here