Norfolk County has closed all of its buildings and facilities to the public due to the COVID-19 pandemic, but many services continue to be available online or by phone. Below are the answers to some of the most frequently-asked questions about Norfolk County’s services during the pandemic.

For information about what is – and isn’t – allowed under the Emergency Measures and Civil Protection Act, or by provincial or other order visit the Haldimand-Norfolk Health Unit FAQs :COVID-19 enforcement page.

Click here to learn more about the Province’s state of emergency and stay-at-home order. 

What is the contact information for the County during COVID-19?

Can I still contact Norfolk County for information and services?

Yes, Norfolk County will continue to operate. You can reach the County through the following channels:

  • Phone: 519-426-5870
  • Health and Social Services: 519-426-6170
  • Email: askus@norfolkcounty.ca
  • In-person services will be suspended until further notice

Permits and Licensing


      Can I still apply for a marriage licence?

  • Issuance of Marriage Licences will be suspended until further notice 
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 1357 for information.

      Where can I get a dog licence?

  • Dog licences are available at all Norfolk County Public Library locations and some area pet stores. Proof of spay/neuter and rabies vaccinations is required.

      What about business licencing?

  • Renewals and new applications will be accepted via mail or drop-off.
  • Please ensure the cheque is accompanied with the complete application. Allow 2-3 weeks processing. 
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 1357 for information


      I had booked a civil marriage ceremony. What happens now?

  • All civil marriage ceremonies scheduled are cancelled as County facilities are closed during this time. Fees paid for any civil ceremonies cancelled during the closure will be fully refunded.
  • The County will not be scheduling civil marriage ceremonies until further notice
  • Email clerks@norfolkcounty.ca or dial ext. 1357 for information. 

      Will I be able to obtain a burial permit?

  • Yes, special service delivery with County funeral homes has been established.
  • Email clerks@norfolkcounty.ca or call 519-426-5870 ext. 1357 for information.


      Can I still get documents commissioned?


  • Please call 519-426-5870 ext. 1357 for information.

      Can I still inquire about Freedom of Information and/or file a request?

  •  Freedom of Information requests and payments may be dropped off at the County Administration Building drop-box located beside the Council Chambers Entrance on the Talbot Street side of the building.  For more information please contact Norfolk County’s Information and Privacy Coordinator by emailing kevin.klingenberg@norfolkcounty.ca or call 519-426-5870 ext. 1261

      Can I obtain a lottery license?


By-Law


      Will By-Law Enforcement services continue?

 

  • Residents can report non-compliance with public health orders by calling 519-428-8019.
  • Please report all matters using the By-Law Request for Information or Complaint Form 
  • For after-hours emergency assistance please contact 1-888-310-1122 (OPP)


Building permits and planning


      Can I still apply for building permits? Are inspections continuing?

  • The Building Department is closed to walk-ins until further notice.
  • Building applications can be submitted electronically to permits@norfolkcounty.ca. Building Permit Application Forms can be found online at norfolkcounty.ca.
  • Permits are being received, reviewed and issued by staff in the normal course. 
  • Inspections are being conducted with certain restrictions and appropriate measures taken for social distancing. 
  • To request an inspection, please email inspections@norfolkcounty.ca or call 519-426-5870 Ext. 4677 (INSP)
  • For all general Building inquiries please dial 519-426-5870 Ext. 6016 or email permits@norfolkcounty.ca.

      Can I still apply for planning permissions? Are pre-consultations occurring?

 

  • Please see the Planning Department webpage for further information about all planning processes and for staff contact information. 
  • Before any planning application is submitted, please contact the Planning Department to confirm processes and requirements for an application.  Planning applications may be submitted electronically to the applicable Planner or to planning@noroflkcounty.ca.
  • Pre-consultations are being held virtually twice per month on the second and fourth Wednesday of each month. Please email planning@norfolkcounty.ca to inquire about pre-consultations.
  • For all general inquiries to planning please email planning@norfolkcounty.ca


Provincial Offences Court


      Is the POA court house open?

 

  • At this time, customers are encouraged to conduct their business with the County via telephone or email or by downloading forms online. 
  • All in-person Provincial Offences Act matters scheduled until January 22, 2021 will be adjourned and rescheduled to a later date. Do not attend court in-person Learn more.
  • Staff in POA Court Administration will be in the office for a limited number of hours each day to accept filing from Enforcement Agencies as per legislative timelines. A drop box is available at the main entrance to the facility for this purpose. It is also available for public filings as necessary.
  • Payments may be made online at www.paytickets.ca.
  • Email poa@norfolkcounty.ca or dial 519-426-5870 ext. 2506 for information.

Procurement


      Can businesses continue to submit bids on County procurement projects?

  • Bidders are advised that during this period of time, the bidding process will proceed as normal, including submitting questions and issuing addenda.
  • Bidders may submit questions pertaining to a specific bid call to the Purchasing Representative through the bids & tenders using the ‘Submit Question’ button.
  • Some procurement processes could take longer than usual due to the County facilities closure.
  • For general inquiries, vendors may contact Corporate Support Services at purchasing@norfolkcounty.ca or call 519-426-5870 ext. 2549.

Deliveries 


      I am scheduled to make a delivery at a County building. Will deliveries still be accepted?

  • Deliveries can still be made to County buildings and contact information will be posted on the door.

Fire Department


      Can I burn yard waste?

  • Before calling 911 to report a grass fire or perceived illegal open-air burn, members of the public should consider the situation and make every reasonable effort to ensure they are reporting an actual emergency.
  • Responses to yard waste fires will be subject to either a cost recovery invoice of $486 per responding fire truck per hour and could result in charges under the Ontario Fire Code that carry maximum fines of $50,000 for individuals and $500,000 for corporations.
  • Burn permits that expire while we are closed to the public will have their expiry dates automatically extended until 30 days after we reopen.  We will not issue new burn permits until we open up for in-person services. 
  • This Burning By-Law Quick Guide will help explain what is permitted and what is not.

Heritage and Culture


      Are museums open?

  • All County Museums will be closed until at least May 6, 2021.
  • Virtual programming at County museums continues. Learn more here.

Recreation


    Are arenas open?

  • All arenas are closed until fall 2021.
  • Learn more about registration and protocols here.

Why was the Delhi Arena selected for a COVID-19 vaccine clinic?


  • The Haldimand-Norfolk Health Unit is opening a COVID-19 vaccination clinic at the Delhi Arena, which will require the early removal of ice at the arena. 
  • Delhi Arena was chosen as the site for a COVID-19 vaccination clinic for a wide range of reasons, including size and location of venue. For more information, please visit Public Vaccine Clinic at the Delhi Arena


     Is the pool open?

  • The Annaleise Carr Aquatic Centre in Simcoe is closed until at least May 6, 2021.

      How do I apply for a refund for recreational programming?


      Is recreation programming running?


      Will my Swim or Fitness Pass be extended?

  • All 3 month, 6 month or 12-month swim and fitness passes will be extended for the length of the closure.
  • For more information email recreation@norfolkcounty.ca or call 519-426-8866 ext. 2233 or ext. 2204.

      Can I still make payments on outstanding accounts?

  • Payments for facility rentals, program registrations or other bookings, can be made online by logging into your NORA Customer Account at nora.norfolkcounty.ca or call 519-426-8866 ext. 2233 or ext. 2200.

Halls and community centres


      Are halls and community centres open?

  • County-operated halls and community centres will remain closed until at least May 6, 2021.

Seniors Centre


      What is the status of the Simcoe Seniors Centre?

  • Staff continue to work with members of the Simcoe Seniors Centre to prepare space at the Simcoe Recreation Centre for opening. 

Cemeteries


      Am I permitted to visit cemeteries?

  • All cemeteries are open.

      A loved one has just passed away. How can I purchase a plot at Oakwood Cemetery?

  • Pre-need services have been suspended during the closure, however, urgent plot purchases can be arranged by dialing 519-426-5870 ext. 2214.

      Who do I contact to arrange a burial at Oakwood or other Norfolk County cemeteries?

  • For more information please dial 519-426-5870 ext. 2214.

Marinas


      Can I visit the marina?

  • No, the marina is currently closed.
  • There is no access to winter storage during the Provincial stay-at-home order.

Forestry


      Will Forestry Services be impacted?

  • Forestry services will continue to operate as usual, however, staff will be limiting in-person site meetings where possible.
  • For more information contact 519-426-5870 ext. 2224.

Hunting


      Can I go hunting?

  • Norfolk County bush lots are open for public use and hunting.
  • You may hunt on your own private property or property you’ve been granted permission but group size must be 5 or under and you must obey the social distancing rule of 6 feet or 2 metres.
  • To find out more please contact Norfolk County directly at 519-426-5870 ext. 2200.

Ride Norfolk


      Is Ride Norfolk service impacted?

  • Ride Norfolk will continue to operate under the existing schedule. 
  • Face masks are mandatory while on-board. 
  • For more information contact Ride Norfolk by email at transit@norfolkcounty.ca or call 519-428-3178 or online at norfolkcounty.ca/transit.

      What are you doing to keep Ride Norfolk buses and bus shelters clean?

  • Vehicles have been stocked with face masks, disposable gloves, disinfectant spray and wipes. 
  • Buses will be wiped down at hourly intervals throughout the day.  All main touch surfaces such as railings, handles etc will be wiped down.
  • Please practice social distancing. Cough or sneeze into your elbow while on the bus or at the bus shelter.
  • In order to support social distancing, maximum capacity is every other seat.  If the vehicle is at ‘capacity’ you will need to wait for the next bus.
  • We ask that all passengers only travel if they are feeling well and only for the purpose of accessing essential services 

Garbage and recycling


      Is curbside garbage and recycling pick up impacted?

  • Curbside garbage and recycling collection services will not be impacted at this time and will continue to operate as usual using the following precautions: 
    • Do NOT place used rubber gloves, face masks, tissues and napkins, in your recycling box. These items should be placed in your GARBAGE. Wash your hands afterward.
    • Bag all waste. Do not place waste loosely in garbage containers
    • If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even items that you normally place into your Recycling Boxes (eg. water/beverage bottles, pop cans, milk/juice cartons, etc.)
    • All garbage must be bagged, including garbage in cans. Any garbage that isn’t bagged will not be collected.
  • Email pwcustomerservice@norfolkcounty.ca or dial 519-426-5870 ext. 6027 for more information.

      Are transfer stations still open?

  • Transfer stations in Simcoe and South Walsingham are open.
  • Masks must be worn at all times while on-site at any Norfolk County transfer station.
  • For hours and locations visit the Transfer Station page.

Public Works


      Will road and sidewalk maintenance continue?

  • Road and sidewalk maintenance and repairs will continue as necessary.

      Will scheduled construction projects be impacted?

  • Construction projects will not be impacted and will continue as usual.

      How do I report an issue with a streetlight?

  • All Outages of Norfolk County streetlights should be reported to 1-855-647-6589 or Norfolk.Transtest@gmail.com.
  • You must provide: Street Name, Town or Village, and SL# (which appears on the yellow plate located on all of our streetlight poles).
  • Standard repairs can take up to 30 days to complete.
  • Streetlight repairs have been scaled back to emergency repairs during this time. Emergency repairs will be, but not limited to – streetlight pole down, light fixture hanging, exposed wires, 5 consecutive lights or more that are out on a single street or an entire street like a cul-de-sac that may have less than 5 lights.
  • Single light outages on a street calls will be put on hold for the time being until we can resume operations as normal again.

      Are water and wastewater services impacted?

  • Water and Wastewater services will not be impacted and will continue to operate as usual.


      What if I am unable to pay my water and wastewater bill at this time?


      Wastewater reminders

While most of us are spending more time at home than usual due to COVID-19, nobody wants a situation that would force you out of your home where you are safest.  Our municipal sewer systems are built to handle human waste and toilet paper that is specifically designed to deteriorate quickly.  Anything else put down your toilet or sink can cause problems that lead to clogs, blockages and wastewater equipment damage, which could shut down sewer systems.

The following items should never be put down the toilet or sink:

  • Disposable/Flushable wipes
  • Floss
  • Tampons and feminine pages
  • Disposable diapers
  • Band-aids
  • Grease, oil and fat
  • Medication
  • Condoms
  • Hair
  • Kitty litter
  • Cotton balls and swabs
  • Cigarette butts

Council


     

Are Council meetings still taking place?



Donations


      How can I make a donation to assist Norfolk County's efforts in response to COVID-19?

  • Donations are appreciated and income tax receipts will be issued at year end for donations of $20 or more in accordance with Policy FS-07. Donations by cheque made payable to the Corporation of Norfolk County should be forwarded to County administration buildings listed.
  • Click here to make payments through Paypal 

 

Public Health 


Where do I take my water sample?

  • Bottles can be dropped off at

12 Gilbertson Drive.
Simcoe, Ontario
519-426-6170