Frequently Asked Questions
For more information, please see the frequently asked questions below:
Fares and Passes
No. Exact fare is required. Place cash in the fare box when you get on the bus.
Where can I get tickets, passes, and schedules?
Tickets, passes, and schedules can be picked up at any Norfolk County Public Library, the Simcoe Recreation Centre, and the Norfolk County Community Services office. The Simcoe Recreation Centre and the Community Services office can accept credit card payments.
If you are a community organization in need to bulk tickets, please contact the Public Transportation Coordinator.
Holidays and Weekends
Does Ride Norfolk operate on holidays and weekends?
No. Ride Norfolk operates Monday – Friday from 8:00 am – 6:00 pm. There is no service on weekends, on statutory holidays, or on civic holidays.
The South Coast Shuttle is an extension of the Ride Norfolk service and it operates on Saturdays and Sundays from June until Labour Day. Check back for an updated schedule and route for the 2019 service.
Seniors Public Transit Tax Credit
The Seniors’ Public Transit Tax Credit is a refundable tax credit to help seniors with public transit costs. Eligible transit expenses incurred on or after July 1, 2017 can be claimed for the credit. For more information on this new tax credit, visit the Government of Ontario website.
Winter Weather Service Cancellations
If the school buses are cancelled, does Ride Norfolk still operate?
No. Due to safety concerns, Ride Norfolk service will not operate if the weather and/or road conditions are deemed unsafe for vehicles. Ride Norfolk Service will be cancelled if the Grand Erie District School Board closes schools or there is no school bus transportation for Zone 1 (Norfolk County) due to weather conditions.
The Public Transportation Coordinator (PTC) can cancel service if it is deemed the roads unsafe for Ride Norfolk Service to operate.