Roads, Water and Wastewater

Located in Delhi, the Public Works and Environmental Services Department is responsible for the management, maintenance operations, and capital works for the roads, fleet and facilities, water, storm and sanitary sewers, and waste management services provided by the County. In addition to the primary departmental capital upgrades, the department is responsible for all capital upgrades for Corporate facilities, as required.

During regular business hours please call 519-582-2100 or 519-428-0020 for water, sewer and road information.

Any Service Request in regards to  Roads, Water & Wastewater, Garbage & Recycling, Please email: PW Customer Service

For after hours emergency water, sewer, and road information, please call 1-877-298-5888

Water and Wastewater Billing

Effective September 1, 2015 the billing for water and wastewater was contracted out to a Hydro One subsidiary called “Norfolk Water and Wastewater”.  If you have any questions regarding billing , moving, setting up a new account, or updating your information, please call 1-844-241-6755 or 519-426-6014 extensions 2228 or 2229.  Various payment options are listed on the invoice.  All payments should be made payable to  Norfolk Water and Wastewater .  The mailing address for payments is P.O. Box 588, Simcoe, Ontario, N3Y 4N6.

Water and Wastewater Service

For all other questions regarding consumption, meter maintenance, seasonal turn off/on call 519-582-2100.


Street lights

Effective January 1, 2013 all calls relating to Street lights in Norfolk County are to be directed to Trans Test Ltd.  Please call 1-855-647-6589 or email

Locates – Call Before you Dig

ON1Call is now facilitating Norfolk County’s requests twenty four hours a day, seven days a week.  For locates call ON1Call at 1-800-400-2255.