Access Norfolk

Information you can access here includes a variety of municipal initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities. 

Norfolk County is committed to providing quality goods and services which are accessible to all persons we serve. County Council approved the Accessible Customer Service Policy on October 20, 2009.

Service Disruptions

New Standards Impact Private Sector Business

The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment, and the built environment. The Accessible Customer Service Standard is now law, while the other four standards are under development. The standards will apply to all public and private sector organizations in Ontario. You'll find on overview of the status of the five standards on our website.

Contractor and Volunteer Information

As of January 1, 2010, businesses and individuals that Norfolk County has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. In general, any person or organization that does business with or for Norfolk County must receive this training. 

People with disabilities are a significant and growing part of the population.
Over 15 per cent of Ontarians have a disability, and
this number will increase as the population ages.

Documents required under the Customer Service Standard are available upon request.

Norfolk County welcomes your feedback on accessibility of our services.
 Corporate Customer Service Feedback/Comment Form.

If you require content in an alternate format due to disability, please contact Norfolk County's AODA Compliance Supervisor at 519-426-5870 | 519-582-2100 | 519-875-4485 Ext. 1331 

Bell Relay Service: 1-800-855-0511 or E-mail:  accessibility@norfolkcounty.ca