Accessible Customer Service Policy

Ontario’s first accessibility standard, the Accessibility Standards for Customer Service, came into effect on January 1, 2008. Established under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”), the standard states what organizations in Ontario must do to make their goods and services more accessible to people with disabilities.

Norfolk County is committed to providing quality goods and services that are accessible to everyone. We have taken many initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities. The Accessible Customer Service Policy – approved by Council October 20, 2008 – ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people. We have developed a Corporate Customer Service Feedback Process (MS Word) / Corporate Customer Service Feedback Process (PDF) and we welcome feedback. We are developing a on line feedback form but until that is completed, here is our Comment Card you can download, print, and fill in.

In order to better inform residents, we have developed a Corporate Notice of Service Disruption Process.   An example of the form that will be posted around Norfolk County is here.

Training is being provided to all elected officials, staff, volunteers, boards and committees and third parties providing goods and services to our residents as per the requirements of this Legislation.