Accessibility

Information you can access here includes a variety of municipal initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities.

Norfolk County is committed to providing quality goods and services which are accessible to all persons we serve. County Council approved the Accessible Customer Service Policy on October 20, 2009.

Norfolk 2011 Accessibility Plan

New Standards Impact Private Sector Business

The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment, and the built environment. The Accessible Customer Service Standard is now law, while the other four standards are under development. The standards will apply to all public and private sector organizations in Ontario. You’ll find on overview of the status of the five standards on our website.

Contractor and Volunteer Information

As of January 1, 2010, businesses and individuals that Norfolk County has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. In general, any person or organization that does business with or for Norfolk County must receive this training.

For more information please view the Contractor and Volunteer Information page.

People with disabilities are a significant and growing part of the population.  Over 15 per cent of Ontarians have a disability, and this number will increase as the population ages.

Norfolk County welcomes your feedback on accessibility of our services.
Corporate Customer Service Feedback/Comment Form

Front Row To Go and William Sound FM Transmitter are available upon request when attending Norfolk County functions such as meetings, programs, events, etc.  

If you require an alternate format or communication support, please contact Norfolk County’s AODA Compliance Supervisor at 519-426-5870 | 519-582-2100 | 519-875-4485 Extension 1268

Bell Relay Service: 1-800-855-0511 or Email: accessibility@norfolkcounty.ca