Information you can access here includes a variety of municipal initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities.
Norfolk County is committed to providing quality goods and services which are accessible to all persons we serve. County Council updated and approved the Corporate Accessibility Policy and reaffirmed its Commitment To Accessibility on March 19, 2019.
Norfolk County Council has adopted a Multi-Year Accessibility Plan as well as Annual Status Reports which outline the County’s strategy to prevent and remove barriers as well as its priorities related to accessibility. The Plans are available in accessible formats, upon request.
Accessibility Standards Impact Private / Non-Profit Sector Businesses
The Ontario Government has developed accessibility standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Ontario now has accessibility standards in five areas including customer service, employment, information and communications, transportation and design of public spaces. You’ll find an overview of the five standards on our website.
Contractor and Volunteer Information
As of January 1, 2010, businesses and individuals that Norfolk County has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. As of January 1, 2014 businesses and individuals must also be trained on the Integrated Accessibility Standards Regulation. In general, any person or organization that does business with or for Norfolk County must receive this training.
For more information please view the Contractor and Volunteer Information page.
Feedback and Contact Information
Norfolk County welcomes your feedback on accessibility of our services.
Corporate Customer Service Feedback/Complaint Form
Front Row To Go and William Sound FM Transmitter are available upon request when attending Norfolk County functions such as meetings, programs, events, etc.
If you require an accessible format or communication support, please contact Norfolk County’s Supervisor of Accessibility Compliance and Customer Communications at 519-426-5870 | 519-582-2100 | 519-875-4485 Extension 1268
Bell Relay Service: 1-800-855-0511 or Email: firstname.lastname@example.org